Joseph Mercarter
Leominster
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
CVS Pharmacy
Billerica
12.2025 - Current
- Managed daily store operations and ensured efficient workflow for staff.
- Trained and supervised team members to uphold CVS service standards.
- Oversaw inventory management, including stock replenishment and organization.
- Implemented visual merchandising strategies to enhance product displays.
- Monitored sales performance and adjusted strategies for improved results.
- Assisted customers with inquiries and resolved issues promptly.
- Coordinated staff schedules to optimize store coverage during peak hours.
- Enforced company policies and procedures to maintain compliance standards.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Store Manager in Training
CVS Pharmacy
Billerica
07.2025 - 12.2025
- Assisted in training new team members on store operations and customer service.
- Managed inventory levels and ensured product availability for customers.
- Monitored employee performance and provided feedback for improvement.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Resolved customer complaints promptly, maintaining a positive shopping experience.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Collaborated with team members to optimize workflow and improve efficiency.
- Monitored inventory levels and restocked shelves as needed.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Generated weekly sales reports for management review.
- Resolved conflicts between employees or customers in a professional manner.
- Ensured compliance with all applicable laws regarding safety regulations.
- Assisted in recruiting, hiring, training, and developing new team members.
- Created monthly budget projections based on historical data.
- Supervised staff of up to 10 employees and conducted performance reviews.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Coordinated events such as grand openings or special promotions.
- Addressed customer complaints in a timely manner to maintain positive relationships.
- Coordinated daily store activities to maintain a clean and organized environment.
Operations Manager
CVS Pharmacy
Littleton
04.2024 - 07.2025
- Supervised front store and pharmacy
- Daily operations including stock, inventory counts, merchandising, sales, etc
- Trained new staff on operational procedures and customer service standards.
Supervisor
CVS Pharmacy
Littleton
11.2023 - 04.2024
- Merchandised front store
- Supervised front store and pharmacy
- Worked side by side with store manager on daily operations
- Cash control
- Deliveries
- Customer service
Sales associate
Bjs Wholesales Club
Leominster
05.2021 - 02.2024
- Assisted customers in locating merchandise and answering product inquiries.
- Maintained stock levels on sales floor and organized inventory displays.
- Operated point-of-sale system for efficient transaction processing.
- Trained new staff on sales techniques and store policies.
- Managed returns and exchanges while ensuring customer satisfaction.
Education
Leominster High School
Leominster, MassachusettsSome College (No Degree) - Business
Mount Wachusett Community College
Gardner, MASkills
- Inventory management
- Visual merchandising
- Customer service
- Sales performance analysis
- Staff training
- Retail operations
- Budget forecasting
- Compliance enforcement
- Team coordination
- Problem solving
- Effective communication
- Conflict resolution
- Performance evaluation
- Time management
- Hiring processes
- Operations management
- Leading staff meetings
- Strategic planning
- Loss prevention
- Multitasking and organization
- Customer response
- Promotions management
- Marketing and promotions
- Store displays
- Customer service management
- Project management
- Staff management
- Team building
- Training and mentoring
- Friendly and positive
- Accurate cash handling
- Recruiting and hiring
- Retail merchandise quality standards
- Financial operations management
- Store operations
- Security system monitoring
- Store opening and closing
- Store operations oversight
Certification
- OSHA
Timeline
Store Manager
CVS Pharmacy
12.2025 - Current
Store Manager in Training
CVS Pharmacy
07.2025 - 12.2025
Operations Manager
CVS Pharmacy
04.2024 - 07.2025
Supervisor
CVS Pharmacy
11.2023 - 04.2024
Sales associate
Bjs Wholesales Club
05.2021 - 02.2024
Leominster High School
Some College (No Degree) - Business
Mount Wachusett Community College