Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Joseph Mina

Boston

Summary

Motivated individual with extensive experience in customer service . Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. I am a willing leader always looking out for both the business and my teams best interest. Although I am often the youngest at every table I sit at, I always rise to the occasion and make sure to leave a lasting impression.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Manager

Propark Mobility
03.2025 - Current
  • Oversee and maintain service levels with the valet team
  • Maintain clear communication with the client as well as the front desk. I send weekly communications to the client highlighting pertinent information
  • Decreased guest retrieval times by establishing SOPs for the team
  • Responsible for creating schedules that are optimized based off of forecasts and local events
  • Responsible for financial tracking and reviewing profit and loss statements
  • Submitting claims and communicating with guests when claims arise

Account Manager

Propark Mobility
03.2025 - Current
  • Maintain high client retention rate by providing exceptional customer service
  • Increased cleanliness and service standards to provide a more welcoming atmosphere for guests
  • Keep track of local events to find opportunities to capture revenue
  • Operations and garage finances


Assistant Manager

Propark Mobility
10.2023 - 03.2025
  • Helped manage events at the TD Garden such as concerts and sporting events
  • Oversaw monthly parking operations and billing
  • Oversaw invoicing of commercial businesses and validation ticket sales
  • Elevated customer service and satisfaction through helping guests and
  • Accommodated VIP's, TD Garden managers, and Celtics/Bruins players and families
  • Facilitated entry and exit procedures to run at peak efficiency

Valet Supervisor

Propark Mobility
06.2022 - 10.2023
  • Created weekly schedules optimized for peak performance
  • Dealt with vehicle damage claims
  • Trained new valets
  • Upheld customer service standards to the highest level (Service scores based on guest satisfaction were in the 93%-96% range during my tenure)
  • Handled daily billing procedures and updated financial sheets on Microsoft Excel
  • Conducted audits on keys/cars

Bookkeeper - Remote

AJ Remodeling Inc
03.2023 - Current
  • Maintain and process invoices, deposits, and money logs.
  • Monitor incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Assist with payroll and weekly timesheets
  • Create weekly manpower reports per job site
  • Create and proof-read contracts
  • Provide customers with estimates and itemized cost lists

Front-end Associate

Target
01.2022 - 06.2022
  • Provided exemplary customer service to every guest.
  • Accounted for my register every shift and did money drops.
  • Maintained health and safety food standards while working at Pizza Hutt and Starbucks
  • Worked quickly under pressure while not sacrificing quality.

Assistant Manager

Dunkin Donuts
06.2020 - 08.2021
  • Provided exemplary customer service to every customer
  • Ordered necessary supplies weekly and brought in deliveries
  • Maintained health and safety food standards
  • Worked quickly under pressure while not sacrificing quality
  • Trained employees
  • Counted registers and delivered money to the bank daily

Teacher Assistant

Brooke High School
08.2019 - 03.2020
  • Created print outs and aided teacher with grading student work.
  • Stocked the classroom with necessary materials.
  • Created slides and set up projects.
  • Gave feedback on student work.
  • Maintained sanitary standards in the classroom.

Office Assistant

Brooke High School
06.2017 - 08.2017
  • Lead guided tours around new facility.
  • Helped move furniture and school materials to a new facility.
  • Helped set up classrooms.
  • Painted and fixed walls and doors.
  • Maintained sanitary standards in the building.

Education

High School Diploma -

Brooke High School
Boston, MA
06.2020

No Degree - Accounting And Finance

University of Massachusetts, Lowell
Lowell, MA

Skills

  • Hospitality and client relations
  • Proactive and Self-motivated
  • Talent recruitment and development
  • SOP establishment and compliance
  • Payroll processing
  • Communication skills
  • Account reconciliation
  • Microsoft Excel & Word
  • Bookkeeping

Accomplishments

    Propark Mobility - East Coast leader of the month April 2025

Certification

  • Real Estate License - In Progress
  • Driver's License
  • MA LTC

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Account Manager

Propark Mobility
03.2025 - Current

Account Manager

Propark Mobility
03.2025 - Current

Assistant Manager

Propark Mobility
10.2023 - 03.2025

Bookkeeper - Remote

AJ Remodeling Inc
03.2023 - Current

Valet Supervisor

Propark Mobility
06.2022 - 10.2023

Front-end Associate

Target
01.2022 - 06.2022

Assistant Manager

Dunkin Donuts
06.2020 - 08.2021

Teacher Assistant

Brooke High School
08.2019 - 03.2020

Office Assistant

Brooke High School
06.2017 - 08.2017

High School Diploma -

Brooke High School

No Degree - Accounting And Finance

University of Massachusetts, Lowell

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Joseph Mina