Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Joseph Shea

Joseph Shea

HOLDEN

Summary

Dynamic Assistant Manager with more than four years of experience at The Bagel Inn, specializing in customer service and team leadership. Demonstrated success in increasing sales via strategic promotions and improving inventory management. Skilled in staff training and creating a collaborative workplace, which ensures excellent service and smooth operations. Certified by ServSafe.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

The Bagel Inn
03.2021 - Current

In my current position, which I have held for the past four and a half years:


  • Supervised daily operations to ensure consistent product quality and high customer satisfaction.
  • Trained and mentored team members on service standards and operational procedures.
  • Managed inventory to optimize stock levels and minimize waste.
  • Handled food preparationsand monitored cash flow.
  • Delivered exceptional customer service to encourage repeat business.
  • Participated in recruiting, and onboarding new staff to maintain proper staffing.
  • Boosted sales through strategic promotions.
  • Ensured the store remained clean, safe, and organized to improve the customer experience.
  • ServSafe Certified

Laborer

Bemis Farms Nursery
09.2020 - 12.2020

In this seasonal position, I acquired the following skills:


  • Operated various landscaping equipment to maintain nursery
  • Assisted in planting, watering, and fertilizing plants to ensure optimal growth conditions.
  • Collaborated with team members to efficiently complete daily tasks and meet project deadlines.
  • Maintained cleanliness and organization of work areas to promote safety and efficiency.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.

Education

Bachelor of Arts - Communications

Worcester State University (Pursuing My Degree Currently)
Worcester, Massachusetts, MA

Transferred - Biology

Quinsigamond Community College
Worcester, Massachusetts, MA
05-2023

High School Diploma -

Wachusett Regional High
Holden, MA
05-2020

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Conflict resolution
  • Operations management
  • Customer rapport
  • Policy enforcement
  • Orientation and training

  • Negotiation
  • Multitasking and organization
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Workplace safety compliance
  • Inventory management
  • Marketing
  • Adobe creative suite (photoshop, illustrator, dreamweaver)
  • Graphic and media design
  • Closing oversight
  • Active listening
  • Professional and courteous

Certification

ServSafe Food Protection Manager Certification

Timeline

Assistant Manager

The Bagel Inn
03.2021 - Current

Laborer

Bemis Farms Nursery
09.2020 - 12.2020

Bachelor of Arts - Communications

Worcester State University (Pursuing My Degree Currently)

Transferred - Biology

Quinsigamond Community College

High School Diploma -

Wachusett Regional High
Joseph Shea