Josh Helland
Walpole
Summary
Operations Manager with over 9 years of experience in leading and developing large, diverse teams, emphasizing innovation and collaboration in problem-solving. Proven track record in improving operational efficiency and driving performance, with significant achievements in reducing operational costs by 6% and increasing team productivity by 20%. Willing to relocate.
Overview
13
13
years of professional experience
Work History
Senior Operations Manager
On Deck Sports
Randolph
09.2025 - Current
- Lead and execute cross-functional operational initiatives to support broader Operations Department goals.
- Maintain and manage product costs within ERP systems, ensuring accuracy, visibility, and margin control.
- Lead product development initiatives in close collaboration with Sales and Marketing teams to support growth and customer needs.
- Drive efficiency and cost control through performance metrics, production KPIs, and continuous improvement initiatives.
- Determine and manage production schedules and lead times to align capacity with customer demand and business objectives.
- Optimize warehouse layout and storage utilization to maximize safety, throughput, and operational efficiency.
- Oversee and manage corporate operations, warehouse, and production/assembly teams to ensure safe, efficient, and scalable operations.
Operations Manager
Lineage Logistics
Avon
04.2025 - 09.2025
- Hired into a role at a site that lost numerous leaders, including the Safety Manager and General Manager within my first week, and stayed adaptable and resilient.
- Led a new team while balancing multiple roles, quickly learning a new business and new systems, with little guidance/oversight.
- Have successfully improved OPH, CSAT, as well as a number of other key metrics in a short time, as well as driven a safety culture that was severely lacking and led key safety audits with minimal prep time.
Area Operations Manager
TJX Companies, Inc
10.2022 - 04.2025
- Coach and develop Area Supervisors to make departmental decisions and empower them as department 'CEOs.'
- Plan and execute business goals, ensuring appropriate staffing and workflow across all shifts in a 24/7 operation.
- Led various committees and improved overall building FY24 KPIs, such as OPH, Shrink, and associate performance standards, resulting in a 6% increase in operational efficiency and 8% decrease in Shrink.
Operations Supervisor
TJX Companies, Inc
10.2020 - 10.2022
- Managed daily operations of the Receiving department.
- Oversaw all aspects of receiving merchandise into the distribution center, including accuracy and employee performance.
- Enhanced employee efficiency and performance through open, honest discussions about daily building needs and past performance, leading to a 20% improvement in department productivity within an 18-month span.
Field Operations Manager
Peloton Interactive, Inc
04.2018 - 10.2020
- Managed daily operation of 150+ staff including: interviewing, hiring, onboarding and development of high-potential associates, as well as being the on-site HR leader for the building.
- Planned and executed a service schedule for our fleet of 25 vans, including: routine maintenance, weekly cleanings, development of a daily checklist, and daily COVID cleanings in 2019/2020.
- Generated and presented monthly financial forecasts, payroll reports, weekly customer survey scores, and safety incident reports, and consistently achieved one of the lowest OSHA recordable marks in the network.
- Maintained the highest levels of inventory accuracy in the network – achieved a 98% and 99.99% accuracy score at EOY 2019 and 2020 when externally audited.
- Improved quality (CSAT, NPS) and inventory management/logistics in a rapidly changing environment, achieving a 4.97 CSAT in 2020 and a 93 NPS in our region.
Field Operations Supervisor
Peloton Interactive, Inc
08.2017 - 04.2018
- Motivated and trained employees to maximize team productivity.
- Scheduled and developed routing guidelines for 50+ employees.
- Pioneered bi-weekly meetings for Operations Supervisors to discuss and implement solutions for daily tasks.
- Developed an inclusive, safe, and team-centered culture.
Summer, Tennis, and Fitness Operations Manager
Tenacity, Inc
03.2015 - 08.2017
- Hired 140+ employees for the Summer Tennis and Reading Program, serving nearly 5,000 Boston youths.
- Achieved one of the highest City of Boston staff allotments in 2017 due to high-level performance and satisfaction the previous 2 years.
- Created weekly reports detailing attendance and under-performing sites, then followed up with site leaders and parents to determine root cause.
- Organized payroll for part-time staff during the school year and summer.
Junior Tennis Coordinator
Springfield Racquet and Fitness Center
12.2012 - 03.2015
- Managed the junior tennis program, including marketing/community outreach and collaboration with other clubs and tennis centers.
- Successfully recruited clients and promoted the junior program, increasing annual attendance from 2012–2015 by over 150%.
- Hosted multiple tennis regional events and tournaments, fielding teams of beginners and regionally ranked players, and implemented a traveling team for our most competitive players.
Education
Bachelor of Arts - Rhetoric and Writing
University of Arkansas
Fort Smith, ARSkills
- Microsoft Office Suite
- Operations Management
- Forecasting
- Logistics
- Budgeting
- Recruiting
- Interviewing
- Human Resources
- Strategic Planning
- Supply Chain
- Project Management
- ERP management
- Performance metrics
- Production scheduling
- Safety compliance
- Team leadership
- Inventory management
Timeline
Senior Operations Manager
On Deck Sports
09.2025 - Current
Operations Manager
Lineage Logistics
04.2025 - 09.2025
Area Operations Manager
TJX Companies, Inc
10.2022 - 04.2025
Operations Supervisor
TJX Companies, Inc
10.2020 - 10.2022
Field Operations Manager
Peloton Interactive, Inc
04.2018 - 10.2020
Field Operations Supervisor
Peloton Interactive, Inc
08.2017 - 04.2018
Summer, Tennis, and Fitness Operations Manager
Tenacity, Inc
03.2015 - 08.2017
Junior Tennis Coordinator
Springfield Racquet and Fitness Center
12.2012 - 03.2015
Bachelor of Arts - Rhetoric and Writing
University of Arkansas