Joshua Bernier
Baldwinville,MA
Summary
Positive and adaptable professional with solid foundation in technical support and keen ability to learn and apply new skills quickly. Possesses knowledge of computer hardware, software installation, and network setup, along with strong troubleshooting skills. Aims to ensure seamless deployment processes and contribute to efficient and reliable IT operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Deployment Technician
Product Insight
Boxborough, Massachusetts
06.2025 - 10.2025
- Responsible for asset inventory, deployment, recovery, and replacement cycles
- Created standardized OS images for faster deployment, saving up to 30 minutes per device
- Tested and managed software and patch deployments with Endpoint Central and Intune
- Maintained documentation for IT practices and procedures
- Provided Tier 1 & 2 support to 75+ users and 100 endpoints in-person, email, and Teams
- Utilized various security tools (Arctic Wolf, SentinelOne) to audit and remediate threats
- Worked along side IT Manager to evaluate potential replacement IT tools and software
System Administrator
Insight Global (contract at Gates Corporation)
Salem, NH
11.2023 - 02.2025
- Managed site-specific systems, software, and policies with AD/SCCM/Endpoint Central/others
- Provided desktop support for approximately 50 users in-person, email, remote desktop
- Ensured legacy ERP system was running normally and connection to users was operational
- Monitored network performance and addressed issues proactively
- Imaged, deployed, and recovered IT assets throughout the site
- Performed threat remediation for malware, phishing, network attacks and more
- Worked with global IT team for complex issue resolution
Home Theater Installer
Geek Squad / Best Buy
Framingham, MA
10.2022 - 08.2023
- Provided expert knowledge of home theater products and services
- Mounted and set-up TVs, receivers, speakers for optimal experience
- Performed troubleshooting for customer inquiries about installation or setup issues
- Configured home networking as well as smart home and security devices
- On average had visited 4-5 customer sites per day
Geek Squad Academy Event Manager
Best Buy
Minneapolis, Minnesota
03.2019 - 08.2023
- Successfully planned and executed 2-day tech camps for up to 250 youth at each event
- Ensured all attending or volunteering had fun while sharing our passion for technology
- Managed logistics to ensure inventory was delivered and functional for each camp
- Coordinated with third party non-profit hosts to ensure smooth event execution
- Managed 25-35 employee volunteers to ensure they were able to deliver amazing experiences
Advanced Repair Agent (computer Repair Technician)
Geek Squad / Best Buy
Leominster, Massachusetts
08.2002 - 10.2022
- Provided technical support to customers for computers, tablets, mobile phones and more
- Common repairs performed malware removal, backups, hardware failures
- Trained employees and managers in processes and procedures
- Provided customers with exceptional service and product education
- Many shifts saw work being completed on 20+ customer devices
Education
High School Diploma -
Montachusett Regional Vocational Technical School
Fitchburg, MA05-2000
Skills
Analytical problem solving
User access management
Device configuration
Effective time management
Cross-functional collaboration
Asset management
Data backup management
Proactive system monitoring
Network issue resolution
Configuration of hardware and software components
Windows system administration
Wireless connectivity solutions
IT infrastructure
Certification
CompTIA Network+ estimated completion early 2026
Timeline
IT Deployment Technician
Product Insight
06.2025 - 10.2025
System Administrator
Insight Global (contract at Gates Corporation)
11.2023 - 02.2025
Home Theater Installer
Geek Squad / Best Buy
10.2022 - 08.2023
Geek Squad Academy Event Manager
Best Buy
03.2019 - 08.2023
Advanced Repair Agent (computer Repair Technician)
Geek Squad / Best Buy
08.2002 - 10.2022
High School Diploma -
Montachusett Regional Vocational Technical School