Joshua Brain
Newton
Summary
Dynamic and driven individual with extensive experience in leadership and team management. I have successfully managed store operations and front-end services in various retail environments, consistently delivering exceptional service and handling inquiries effectively. With excellent communication and interpersonal skills, I foster a positive work environment and am committed to helping others achieve their goals. I am well-equipped to contribute to any organization seeking a dedicated professional in both personal training and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Trainer
West Suburban YMCA
2023.06 - 2023.09
- Demonstrated exercises focused on injury prevention and proper technique, ensuring member safety
- Provided personalized, one-on-one guidance and support to clients, fostering effective and safe exercise routines
- Assessed the needs of new members, developing customized fitness programs to help them achieve their specific health and wellness goals
- Conducted comprehensive fitness assessments and monitored progress, ensuring client satisfaction and success
- Motivated clients to stay on track with fitness goals with positive and friendly approach
Store Manager
Gelato & Chill
2022.06 - 2022.09
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Handled administrative tasks such as managing gift card transactions, checking food quality, and waste management
- Implemented inventory control measures, ensuring and recording adequate stock levels
- Focused on enhancing customer satisfaction by delivering exceptional service and quality products
Front-End Manager, Service Desk Associate, Cashier
Star Market
2017.12 - 2020.03
- Delivered outstanding customer service, handling returns, refunds, answering calls and resolving inquiries efficiently
- Managed cash handling processes, ensuring accurate money wire transactions, and balanced cash drawers
- Oversaw closing procedures, maintaining store cleanliness and ensuring all balances were correct
- Coordinated employee breaks and schedules, optimizing front-end operations
- Promoted a positive work environment by managing and supporting front-end staff, ensuring high levels of customer satisfaction
- Utilized problem-solving skills to address and resolve customer issues promptly and effectively
Education
Bachelor of Science - Kinesiology
University of Massachusetts Amherst
Amherst, MA05.2024
High School Diploma -
Newton North High School
Newtonville, MA05.2020
Skills
- Ability to work effectively in a team environment.
- Proficient in handling front desk operations and administrative tasks
- Ensuring high levels of customer satisfaction through personalized interactions and problem resolution.
- Effectively communicating with clients, team members, and customers to ensure clear understanding and satisfaction.
- Ensuring all systems and processes are up-to-date and operating smoothly.
- Managing cash handling processes, ensuring accurate transactions and balanced cash drawers.
Certification
- CPR/AED
- First Aid
- NASM CPT
Timeline
Personal Trainer
West Suburban YMCA
2023.06 - 2023.09
Store Manager
Gelato & Chill
2022.06 - 2022.09
Front-End Manager, Service Desk Associate, Cashier
Star Market
2017.12 - 2020.03
Bachelor of Science - Kinesiology
University of Massachusetts Amherst
High School Diploma -
Newton North High School
- CPR/AED
- First Aid
- NASM CPT
Similar Profiles
Leo McNultyLeo McNulty
Junior Camp Counselor at Camp Chickami - West Suburban YMCAJunior Camp Counselor at Camp Chickami - West Suburban YMCA
JORDAN LEVYJORDAN LEVY
Program Coordinator/Head Coach at North Suburban YMCAProgram Coordinator/Head Coach at North Suburban YMCA
Victoria NovakVictoria Novak
Summer Camp Coordinator at North Suburban YMCASummer Camp Coordinator at North Suburban YMCA