Joshua Brain
Newton
Summary
Dynamic and driven individual with extensive experience in leadership and team management. I have successfully managed store operations and front-end services in various retail environments, consistently delivering exceptional service and handling inquiries effectively. With excellent communication and interpersonal skills, I foster a positive work environment and am committed to helping others achieve their goals. I am well-equipped to contribute to any organization seeking a dedicated professional in both personal training and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Trainer
West Suburban YMCA
06.2023 - 09.2023
- Demonstrated exercises focused on injury prevention and proper technique, ensuring member safety
- Provided personalized, one-on-one guidance and support to clients, fostering effective and safe exercise routines
- Assessed the needs of new members, developing customized fitness programs to help them achieve their specific health and wellness goals
- Conducted comprehensive fitness assessments and monitored progress, ensuring client satisfaction and success
- Motivated clients to stay on track with fitness goals with positive and friendly approach
Store Manager
Gelato & Chill
06.2022 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Handled administrative tasks such as managing gift card transactions, checking food quality, and waste management
- Implemented inventory control measures, ensuring and recording adequate stock levels
- Focused on enhancing customer satisfaction by delivering exceptional service and quality products
Front-End Manager, Service Desk Associate, Cashier
Star Market
12.2017 - 03.2020
- Delivered outstanding customer service, handling returns, refunds, answering calls and resolving inquiries efficiently
- Managed cash handling processes, ensuring accurate money wire transactions, and balanced cash drawers
- Oversaw closing procedures, maintaining store cleanliness and ensuring all balances were correct
- Coordinated employee breaks and schedules, optimizing front-end operations
- Promoted a positive work environment by managing and supporting front-end staff, ensuring high levels of customer satisfaction
- Utilized problem-solving skills to address and resolve customer issues promptly and effectively
Education
Bachelor of Science - Kinesiology
University of Massachusetts Amherst
Amherst, MA05.2024
High School Diploma -
Newton North High School
Newtonville, MA05.2020
Skills
- Ability to work effectively in a team environment
- Proficient in handling front desk operations and administrative tasks
- Ensuring high levels of customer satisfaction through personalized interactions and problem resolution
- Effectively communicating with clients, team members, and customers to ensure clear understanding and satisfaction
- Ensuring all systems and processes are up-to-date and operating smoothly
- Managing cash handling processes, ensuring accurate transactions and balanced cash drawers
Certification
- CPR/AED
- First Aid
- NASM CPT
Timeline
Personal Trainer
West Suburban YMCA
06.2023 - 09.2023
Store Manager
Gelato & Chill
06.2022 - 09.2022
Front-End Manager, Service Desk Associate, Cashier
Star Market
12.2017 - 03.2020
Bachelor of Science - Kinesiology
University of Massachusetts Amherst
High School Diploma -
Newton North High School
- CPR/AED
- First Aid
- NASM CPT
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