Joshua Colon
Springfield
Summary
Dynamic Bar Manager with a proven track record at Wood N Tap and Plan B, excelling in customer service and team leadership. Expert in inventory management and staff training, I fostered a loyal customer base and introduced popular cocktails, enhancing profitability and guest satisfaction. Committed to creating a positive atmosphere and resolving conflicts effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bar Manager
Wood N Tap
11.2020 - Current
- Managed daily bar operations, ensuring compliance with health and safety regulations.
- Trained and supervised bartending staff to enhance service quality and efficiency.
- Implemented inventory control procedures to minimize waste and optimize stock levels.
- Fostered positive customer relationships to increase repeat business and satisfaction scores.
- Analyzed sales data to identify trends, adjusting strategies to maximize profitability.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Bar Manager
Plan B Burger Bar and Grill
04.2015 - 10.2020
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Bartender
Chili's Restaurant
04.2011 - 04.2015
- Prepared and served beverages consistently following established recipes and standards.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in managing inventory levels, ensuring stock availability for peak times.
- Engaged with customers to provide exceptional service and build rapport.
- Trained new staff on bar procedures and customer interaction techniques.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
CNA
Starvos
05.2009 - 10.2010
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided compassionate support to patients, enhancing overall well-being.
- Maintained cleanliness and organization in patient care areas, promoting hygiene.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Chicopee High School
Chicopee, MA06.2009
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Training and mentoring
- Bar management
- Inventory management
- Staff scheduling
- Conflict resolution
- Customer relationship building
- Outgoing personality
Certification
Serve Safe
Timeline
Bar Manager
Wood N Tap
11.2020 - Current
Bar Manager
Plan B Burger Bar and Grill
04.2015 - 10.2020
Bartender
Chili's Restaurant
04.2011 - 04.2015
CNA
Starvos
05.2009 - 10.2010
High School Diploma -
Chicopee High School