JOSHUA DORVAL
Jersey Mike's Subs
Somerville,MA
2
Languages
2
years of professional experience
Customer Service Professional with developed leadership and conflict resolution skills in customer-focused environments. Exceeded productivity targets through adept listening and maintaining comprehensive knowledge of company offerings. Resolved issues promptly to retain customers and ensured high-quality service in every interaction.
Work History
Customer Service Team Lead
1 Year 1 Month- Met customer service goals and exceeded customer expectations.
- Answered inquiries and provided superior customer service to clients.
- Directed cleaning, restocking, and customer service activities.
- Trained new team members on sandwich build standards, POS procedures, and customer service expectations.
- Reinforced food safety, cleanliness, and store-opening and closing procedures across service areas.
Somerville Snow Worker
1 Month- I shoveled snow for old people
- Created safe space and organized calls for meetings
- Followed instructions precisely to complete tasks consistently and on schedule.
- Maintained clean, safe work conditions and helped reduce workplace hazards.
Education
High School Diploma
Skills
Customer service
Customer satisfaction
Service quality
Conflict resolution
Team management
Training materials
Policy enforcement
Accomplishments
-High/honor roll student
-3 years, track runner (1xMVP, 2x Leadership award, Bronze MCSAO medal ,4x1).
1 year cross country
-3 years soccer manager
-Multiple compliments at work for my skills + A raise
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
Music
Gym Workouts
Watching Movies and TV Shows
Blogging/Vlogging
I enjoy helping others and giving back to the community.
Playing Sports
Virtual Reality
Team Sports
Swimming
Food Tourism
Gaming
Track
Basketball
Soccer
Playing Chess
Playing Pool
Timeline
Customer Service Team Lead
Jersey Mike's Subs
09.2025 - CurrentRead More
Somerville Snow Worker
City of Somerville
12.2024 - 01.2025Read More
PROSPECT HILL ACADEMY
High School Diploma
Read More