Joshua Goodrich
Worcester,MA
Summary
Dynamic manager with a robust background in sales and operations, adept at overseeing daily functions, including safe balancing and P&L statement analysis. Extensive expertise in building materials and construction, complemented by a strong foundation in interior design, particularly with cabinets, appliances, doors, and windows. Proficient in hands-on skills such as cooking and welding, showcasing a versatile approach to problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
HomeGoods
05.2024 - Current
- Overseeing day-to-day procedures, such as being the leader on duty, ensuring the sales floor team is providing great customer service, and flowing merchandise to standards. Following up with the backroom unload team to make sure they are meeting expectations. Completing daily and weekly reporting.
Operations Supervisor
Kohl's
09.2022 - 03.2024
- Oversee daily operations, opening the store, and managing team assignments for the day. Leading the receiving team in processing inbound freight. Making sure all merchandise is set to standards and out to the sales floor for our customers in under 24 hours. I oversee omni personnel who pick online customer orders to be picked up in-store the same day or shipped out to them in a timely manner. Provide outstanding, friendly customer service, greeting all guests, and ensuring they have a positive shopping experience.
- I was responsible for the facilities services team, making sure they stayed on routine and kept our buildings' cleanliness above standards.
Assistant Manager
Lowe's Home Improvement
01.2010 - 03.2022
- As assistant management, I was responsible for daily operations, cash handling, counting safes, and preparing direct deposits for the bank. Reviewing daily sales analysis reports, merchandise, and shrink. Interviewing and hiring associates, as well as writing weekly schedules. Monitoring sales per hour, reporting to assess areas of opportunity. Ensuring high-quality customer service is provided to each and every customer by all personnel.
- During my tenure with Lowe's, I oversaw multiple departments as a supervisor or sales specialist for the following...
- Millwork.
- Pro services sales.
- Lumber and building materials.
- Appliances and kitchen design.
- Flooring.
- Electrical/Lighting and Plumbing.
- Installation and delivery services.
- Receiving.
- Inside and outside, lawn and garden.
- I also worked as a sales specialist in multiple areas of the company.
- Millwork. Familiar with brands such as Pella, Jeld-Wen, Atrium, United Window and Door, and more!
- Appliances.
- Flooring.
- Inside the lawn and garden.
Stocker
Target
07.2007 - 02.2010
- Fulfilled stocking requirements requested on the LRT system. Kept up with seasonal stocking in high-traffic areas. Provided outstanding customer service to all guests.
Shift Supervisor
Friendly's
04.2006 - 07.2008
- Started with Friendly's as a dishwasher, moving up to line cook, and finally shift supervisor.
- Main responsibilities included providing outstanding customer service, and hospitality was given to every guest. Handling safe deposits, safe balancing, and ordering of money. Running the line, checking that all meals leaving the window were made to order correctly, and that food quality was above standards. Write associate schedules, manage payroll, and various other expenses, such as ordering supplies.
Education
High school diploma - Welding
Worcester Technical High School
Worcester, MA06.2007
No Degree - General Studies
Quinsigamond Community College
Worcester, Massachusetts, MASkills
- Cash management expertise
- Surveillance camera expertise
- Skilled in forklift operation
- Proficient in welding techniques
- Conducting interviews
- Proficient in computer applications
- Clear verbal communication
- Proven people management skills
- Extensive sales experience
- Data reporting
- Effective conflict resolution
- Performance-driven sales management
- Point of sale operation
- Extensive experience in merchandising
- Proficient in overseeing staff operations
- Proficient in inventory control
- Extensive shipping and receiving experience
- Retail operations management
- Proficient in customer engagement
- Inventory protection techniques
- Cost analysis and pricing
- Inventory management
- Proficient in phone sales
- Proficient in creating schedules
Certification
- Food Handler Certification January 2006 to January 2010
- Serve safe certificates expired currently
- State bridge welding exam. June 2007 to June 2011
- Certificate currently expired
- CPR Certification
- Forklift Certification
Timeline
Assistant Manager
HomeGoods
05.2024 - Current
Operations Supervisor
Kohl's
09.2022 - 03.2024
Assistant Manager
Lowe's Home Improvement
01.2010 - 03.2022
Stocker
Target
07.2007 - 02.2010
Shift Supervisor
Friendly's
04.2006 - 07.2008
High school diploma - Welding
Worcester Technical High School
No Degree - General Studies
Quinsigamond Community College