Joshua Harrington
Westfield
Summary
Dynamic customer service professional with extensive experience at Staples and Walmart, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and complaint resolution, I effectively managed multiple accounts at No Fear Fitness, ensuring high satisfaction and retention rates. Proven ability to thrive in high-pressure environments while maintaining professionalism.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. .
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Staples
12.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Client Service Coordinator
No Fear Fitness
08.2022 - 08.2023
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with clients who were no longer subscribed to the business's program to gain back that support.
Truck Unloader/Customer Service Representative
Walmart
01.2023 - 06.2024
- Assisted in maintaining clean and organized loading dock areas, ensuring safety and efficiency during operations.
- Collaborated with team members to streamline unloading processes, enhancing overall productivity.
- Executed inventory checks, verifying accuracy of incoming goods against shipping documentation.
- Supported loading and unloading operations by effectively communicating with team members and supervisors.
Education
No Degree - Business Communication
Westfield State University
Westfield, MA06-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Complaint handling
- Complaint resolution
Timeline
Customer Service Representative
Staples
12.2023 - 01.2025
Truck Unloader/Customer Service Representative
Walmart
01.2023 - 06.2024
Client Service Coordinator
No Fear Fitness
08.2022 - 08.2023
No Degree - Business Communication
Westfield State University