Joshua Makaruse
Auburndale
Summary
Proficient Operations Analyst with 3 years of insight managing complex system deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.
Overview
8
8
years of professional experience
Work History
Operations Analyst
Toast Inc
02.2023 - 12.2024
- Led cross-functional efforts with customer care, sales, and onboarding teams to recover over $[X] million in unaccounted revenue by identifying and addressing gaps within the Lead-to-Cash lifecycle.
- Collaborated with the Principal Technology Architect to optimize systems, incorporating functionality across multiple databases to directly capture missing revenue through the addition of key data fields, positively impacting quarterly reporting.
- Streamlined operational processes to eliminate the need for manual audits, reducing administrative overhead and ensuring more accurate revenue tracking.
- Calculated and monitored key financial metrics, including ARR and MRR, to track subscription growth, identify trends, and support strategic decision-making.
Billing Operations Specialist
Toast Inc.
02.2022 - 02.2023
- Led the development of a billing process by cutting the time required by 58%, allowing for significant improvements in efficiency and labor required to complete tasks.
- Successfully managed multiple high-priority billing projects simultaneously, consistently delivering results within tight deadlines and budget constraints, while maintaining impeccable attention to detail.
- Transformed customer satisfaction by proactively addressing complex billing inquiries and disputes, turning potential frustrations into positive outcomes through swift, professional resolution.
- Streamlined data management processes, collecting, organizing, and inputting critical billing information into systems, ensuring we are SOX compliant.
Medical Practice Manager
Boston Neurobehavioral Associates
12.2019 - 06.2020
- Onboarded new employees, ensuring quick adaptation to job roles and responsibilities through structured training programs.
- Designed and managed electronic record systems to optimize data analysis and workflow efficiency.
- Collaborated with healthcare professionals to provide expert advice and support on business decisions.
Marketing Specialist
Boston Neurobehavioral Associates
07.2019 - 12.2019
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
Territory Site Manager
AmeriPark LLC
07.2017 - 07.2019
- Planned, coordinated, and managed operations and safety programs for valet services across multiple locations, while devising, deploying, and monitoring processes to enhance long-term business success and drive profitability in the territory.
Logistics Coordinator's Assistant
Amazon Logistics
07.2016 - 01.2017
- Monitored and reported on transportation costs, filed shipping documents, handled high-volume paperwork, collaborated with departments to resolve invoicing and shipping issues, and maintained records for damaged goods, backorders, and regulatory reporting.
Education
Bachelor of Science - Economics
Westfield State University
Westfield, MA05.2019
Bachelor of Arts - Business And Managerial Economics
Westfield State University
Westfield, MA05.2019
Skills
- Staff Management
- Office production evaluation
- Policy Development
- Medical personnel recruitment
Timeline
Operations Analyst
Toast Inc
02.2023 - 12.2024
Billing Operations Specialist
Toast Inc.
02.2022 - 02.2023
Medical Practice Manager
Boston Neurobehavioral Associates
12.2019 - 06.2020
Marketing Specialist
Boston Neurobehavioral Associates
07.2019 - 12.2019
Territory Site Manager
AmeriPark LLC
07.2017 - 07.2019
Logistics Coordinator's Assistant
Amazon Logistics
07.2016 - 01.2017
Bachelor of Science - Economics
Westfield State University
Bachelor of Arts - Business And Managerial Economics
Westfield State University
Similar Profiles
Kiley ParkerKiley Parker
Tax Onboarding Specialist (Remote) at Toast IncTax Onboarding Specialist (Remote) at Toast Inc
Makeesha StokerMakeesha Stoker
Customer Care Expert at Toast IncCustomer Care Expert at Toast Inc
Kenny ToussaintKenny Toussaint
Care Account Operations Advisor at Toast IncCare Account Operations Advisor at Toast Inc