Joshua Regan
Woburn,MA
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
11
11
years of professional experience
Work History
Crew Member
Trader Joe's
04.2024 - Current
- Ensure accurate order fulfillment.
- Provide the Customer WOW Experience by providing friendly and efficient service.
- Promote a positive work environment through effective communication and teamwork among crew members.
Technology and Shuttle Operations Manager
128 Business Council
04.2016 - 03.2024
- In this position, I oversee all technology systems used by shuttle riders, assist in managing shuttle services, and provide customer service support to both riders and member organizations
- I manage a number of public-facing technologies
- Most notably, I am responsible for building out 128BC's rider-facing mobile app, which provides daily schedule information, tracks all GRID and other 128BC shuttles, delivers real-time service alerts, and acts as a mobile ticketing platform
- I also support 128BC services behind the scenes by gathering and analyzing performance data such as shuttle ridership, on-time performance, and fare collection, monitoring service usage, and providing service information to new riders
Service Writer
Colonial Nissan of Medford
03.2015 - 04.2016
Driver Assistant
United Postal Service
11.2014 - 04.2016
Line Cook & Cashier
The Nest
08.2014 - 11.2014
Cashier
North Woburn Liquors
03.2014 - 09.2014
Skills
- Service planning
- Driver training development
- Data analysis
- Customer service
- Crisis management
- Transportation Planning
- Conflict Resolution
- Microsoft Office Suite
- WordPress
- HTML
- Web Design
- English Style & Rhetoric
- Project Management
- Leadership Skills
- Product Ordering
Training
- Transportation Planning
- GTFS
- Conflict Resolution
- Microsoft Office Suite
- WordPress, HTML & Web Design
- English style & rhetoric
- Project Management (Fred Pryor)
- Leadership Skills (Fred Pryor)
Timeline
Crew Member
Trader Joe's
04.2024 - Current
Technology and Shuttle Operations Manager
128 Business Council
04.2016 - 03.2024
Service Writer
Colonial Nissan of Medford
03.2015 - 04.2016
Driver Assistant
United Postal Service
11.2014 - 04.2016
Line Cook & Cashier
The Nest
08.2014 - 11.2014
Cashier
North Woburn Liquors
03.2014 - 09.2014
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