Joshua Senat
Perfect Place Function Hall
Lynn
8
years of professional experience
Passionate technological enthusiast with proven troubleshooting skills and a commitment to enhancing user experiences. Dependable and adaptable, able to manage multiple priorities with a positive attitude. Eager to work on challenging group and solo projects while also providing exceptional service to end-users and colleagues alike.
Work History
Newton MA - IT Network Assistant
3 Years 2 Months- Enhanced system efficiency by completing tier 1 independently as well as assisting with tier 2 tickets in a team setting at over 40 different workstations.
- Dismantled and upgraded over 80 outdated PCs, improving operational capabilities at department workstations.
- Mapped and documented over 100 existing network wall jacks, establishing new entry points and running Ethernet wiring to bolster network expansion to each floor of the library.
- Maintained and serviced public and staff printers, including the installation of new devices and timely replacement of toner cartridges
- Performed tests of functionality, security, and performance of different workstations and devices.
- Assisted in the setup and configuration of active directory domain services enhancing network management.
Brockton MA - Assistant Special Events Coordinator
4 Years 6 Months- Collaborated with the city of Brockton and affiliated organizations to raise awareness and solutions for poverty, education, and social services for immigrant families
- Participated in the revitalized economic program that transformed over 400,000 sq. ft. of vacant commercial property into restored space, generating millions in revenue for businesses within the community
- Contributed to affordable housing renovation and development programs for low-income residents by clearing away debris and waste, and bringing housing units up to code
- Coordinated efficient set-up and clean-up for each event at the function hall location.
Cambridge MA - Sales Associate
2 Months- Delivered exceptional customer service resulting in a 30% boost in sales and increase in patron satisfaction
- Assisted customers with mobile applications during their shopping experience, leading to a 20% increase in app related sales
- Collaborated with team members to organize, catalog, track, and price essential items and inventories
- Utilized security and loss prevention training to minimize risks and lower incidents of store theft
Cambridge MA - Ambassador
1 Month- Worked with large team to renovate and restore residential buildings with over 100 units
- Coordinated with groups of more than 30 to manage large scale projects
- Served as group leader to help plan youth development and other life skills
- Utilized management and communication skills to accomplishing daily tasks and project goals
Education
Highschool Diploma
Comptia A+ 220-1101
Skills
Device hardware and software installation and troubleshooting
Windows 10
11
Mac and Linux Operating Systems
Analytical thinking
IT support experience
Team collaboration abilities
Help Desk Support
Timeline
Newton MA - IT Network Assistant
Newton Free Library
08.2023 - CurrentRead More
Brockton MA - Assistant Special Events Coordinator
Perfect Place Function Hall
04.2022 - CurrentRead More
Cambridge MA - Sales Associate
H&M
06.2019 - 08.2019Read More
Cambridge MA - Ambassador
Mayor's Summer Youth Employment Program
07.2018 - 08.2018Read More
Cambridge Rindge and Latin School
Highschool Diploma
Read More