Joshua Silva
New Bedford
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Solar Installation Coordinator
Trinity Solar
04.2023 - Current
- Oversee and manage the daily operations of up to 8 solar installation crews, comprising approximately 60 field personnel.
- Develop and implement efficient scheduling and logistical plans for multiple ongoing projects.
- Primary point of contact for field supervisors of crews, providing technical support resolving on-site challenges, and ensuring clear communication of project requirements.
- Monitor project progress against timelines, proactively identifying and mitigating potential delays.
- Participate in weekly planning meetings, providing updates on project status, and any challenges.
- Implement and enforce company policies and procedures, to promote efficiency to complete jobs on time.
- Contact homeowners to ensure projects are being completed on time and ensuring the installation is meeting their standards and the standards of the company.
- Speak with township inspectors ensuring inspections are scheduled and resolve any rejections as quickly as possible to ensure the project finishes on time with little delay.
- Skills
- Project Management: Schedule Management, Risk Mitigation, Quality Assurance
- Team Leadership: Crew management
- Technical Skills: SalesForce, Office 365, Team-up, Site Capture and BOX.
- Communication: Interdepartmental Coordination, Client Relations, Presentation Skills, Township coordination
- Other: Problem-Solving, Adaptability, Time Management, Critical Thinking
Staffing Supervisor and Operations Foreman
Morgado Landscape & Nursery, Inc.
01.2013 - Current
- Communicated with management to promote efficiency in daily operations.
- Trained newly hired talent to fill key positions and maximize productivity.
- Completed thorough daily functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Customer Service, Sales and Operations
Morgado Landscape & Nursery, Inc.
01.2013 - Current
- Delivered friendly service and one-on-one assistance to promote positive customer experiences.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Remained calm and professional in stressful circumstances such as dealing with unhappy customers. Able to effectively diffuse escalating situations.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Answered phone calls to assist customers with questions and placing delivery orders.
- Assisted in emails containing government documents and processed customer invoices.
Nursery Worker
Morgado Landscape & Nursery, Inc.
01.2013 - Current
- Utilized proven methods to minimize plant losses while maintaining plant health.
- Oversaw efficient receiving and inventory management.
Education
Associate of Arts - Business Administration
Bristol Community College
Fall River, MA05-2015
Bachelor of Science - Operations Management
University of Massachusetts, Dartmouth
North Dartmouth, MA05-2017
Skills
Leadership
o Team management, business development, problem solving, conflict resolution, organization, goal-oriented, employee training
Technical Skills
o Expertise using Microsoft Office 365, SalesForce, Site Capture, Team-up and BOX
Project Management:
o Schedule Management, Risk Mitigation, Quality Assurance, Shipping and Receiving
Communication:
o Interdepartmental Coordination, Client Relations, Presentation Skills, Township coordination, Retail and Customer service
Other: Problem-Solving, Adaptability, Time Management, Critical Thinking
Timeline
Solar Installation Coordinator
Trinity Solar
04.2023 - Current
Staffing Supervisor and Operations Foreman
Morgado Landscape & Nursery, Inc.
01.2013 - Current
Customer Service, Sales and Operations
Morgado Landscape & Nursery, Inc.
01.2013 - Current
Nursery Worker
Morgado Landscape & Nursery, Inc.
01.2013 - Current
Associate of Arts - Business Administration
Bristol Community College
Bachelor of Science - Operations Management
University of Massachusetts, Dartmouth
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