Joshua Truscott
WEST BARNSTABLE
Summary
Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Paramount Designs
07.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Plasterer
Fleetwood Plastering
10.2018 - 07.2021
- Protected surfaces surrounding work areas such as windows, doors or sidewalks.
- Applied coats of plaster to interior walls, ceilings and partitions to produce finished surfaces according to blueprints.
- Maintained knowledge of industry materials, tools and equipment.
- Prepared and mixed paste, cement and mortar for projects.
- Attained consistent positive feedback from clients for both quality of work and level of customer service.
- Completed plaster and stucco tasks by hand.
Customer Service Representative
SiteOne
06.2016 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Volunteer Firefighter
West Barnstable Fire Department
03.2016 - 11.2017
- Administered first aid and conducted emergent response management.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Assisted with regular maintenance of firefighting equipment.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
Vice President of Operations
Artisan Gutters
08.2015 - 05.2016
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Built strong client rapport to establish diversified network of connections.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Exceeded monthly sales targets and quotas consistently.
- Attended trade shows and conferences regularly to increase brand visibility.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Manager
Executive Landscape
09.2010 - 04.2014
- Managed products and jobs associated with applying pesticides.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cleaned and prepared equipment necessary for projects.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Delivered exemplary service to all customers, encouraging repeat business, positive feedback and long-term loyalty.
- Inspected vehicles and equipment and performed minor repair work to maintain optimal functionality and longevity.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Operated landscaping equipment with focus on safety and machine longevity.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
- Managed and coordinated installation of complex landscaping projects.
- Educated clients on proper care and maintenance of landscaping projects.
- Researched and identified appropriate plants and materials for landscaping projects.
- Created and maintained detailed records of landscaping projects for future reference.
- Developed and implemented strategies for pest and disease control.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Prepared soil for planting and sowing.
- Assisted with irrigation system maintenance and repair.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Inspected gardens for pests, weeds and diseases.
- Designed programs for landscape maintenance, pest management, composting, and other related topics.
- Developed and implemented strategies for water conservation.
- Educated employees and members of public on plant biology and health.
Laborer Foreman
Whitten Landscaping Inc
03.2007 - 04.2010
- Led crews, planned work and distributed daily assignments.
- Motivated team members to meet demanding project targets without sacrificing quality.
- Observed workers and quickly identified problems, implementing corrective actions to eliminate work errors.
- Implemented well-defined instructions to help each crew member understand assignments.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Operated landscaping equipment with focus on safety and machine longevity.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
- Educated clients on proper care and maintenance of landscaping projects.
- Researched and identified appropriate plants and materials for landscaping projects.
- Developed and implemented strategies for pest and disease control.
Education
Commercial Pesticide License
MDAR
Emergency Medical Technology
Cape Cod Community College
West Barnstable, MA01.2022
GED -
Nauset Regional High School
North Eastham, MA06.2006
Skills
- Customer Service
- Contract Development
- Sales Activities
- Google Docs
- Project Development
- Project Management
- Landscaping Knowledge
- Pruning and Maintaining Trees
- Medical Services Administration
- Life Support Services
- Community Relations
- Critical Thinking
Certification
- Commercially Licensed Pesticide Applicator
- Certified Irrigation Technician
- Certified Firefighter 1 and 2
- Certified E.M.T.
Timeline
Operations Manager
Paramount Designs
07.2021 - Current
Plasterer
Fleetwood Plastering
10.2018 - 07.2021
Customer Service Representative
SiteOne
06.2016 - 09.2018
Volunteer Firefighter
West Barnstable Fire Department
03.2016 - 11.2017
Vice President of Operations
Artisan Gutters
08.2015 - 05.2016
Manager
Executive Landscape
09.2010 - 04.2014
Laborer Foreman
Whitten Landscaping Inc
03.2007 - 04.2010
Commercial Pesticide License
MDAR
Emergency Medical Technology
Cape Cod Community College
GED -
Nauset Regional High School
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