Josiah Gomez
Brockton
Summary
Dynamic social worker skilled in implementing therapeutic programs and crisis intervention strategies that enhance client outcomes. Experienced in conducting assessments and coordinating resources to empower diverse populations in achieving personal goals. Academic background in Psychology and Management supports effective engagement and operational excellence.
Overview
7
7
years of professional experience
Work History
Social Worker
Department of Children and Families
Brockton
05.2025 - 12.2025
- Developed and implemented therapeutic programs to effectively address mental health challenges for diverse populations.
- Facilitated client assessments to determine needs and develop tailored intervention plans.
- Coordinated community resources to empower clients in reaching personal goals and enhancing well-being.
- De-escalated stressful situations through targeted individual and family crisis interventions.
- Updated client documentation for accurate, compliant and current records.
Pharmacy Technician
CVS Pharmacy
02.2024 - 12.2025
- Dispensed medications accurately and efficiently under supervision of licensed pharmacist, ensuring patient safety and adherence to protocols.
- Processed prescriptions and managed patient profiles using pharmacy software, maintaining accurate records to support seamless operations.
- Addressed patient inquiries and resolved issues, providing guidance on over-the-counter medications to enhance customer experience.
- State Certified
Dispatcher
Peak Event Services
06.2019 - 05.2023
- Coordinated dispatch of drivers to assist hourly callers based on locations, needs, and worker availability, optimizing response times and resource allocation.
- Directed investigations to verify and resolve customer or shipper complaints, enhancing service quality and customer satisfaction.
- Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic databases to ensure accurate tracking and reporting.
Customer Service Associate
Dicks Sporting Goods
02.2020 - 07.2021
- Maintained customer satisfaction through proactive strategies that addressed customer needs and resolved concerns.
- Helped many customers daily with a positive attitude and focused on customer satisfaction.
- Developed and implemented customer service initiatives that decreased wait times.
- Offered essential technical support for clients on a wide range of company products.
Education
Bachelor of Science degree - Psychology, Minor in Management
Bridgewater State University
Bridgewater, MA05-2025
Associate of Liberal Arts degree - Psychology
Massasoit Community College
Brockton, MA05-2023
Skills
Inventory control
- Case management
- Document analysis
- Crisis intervention
- Attention to detail
- Team collaboration
- Conflict resolution
- Cooperative
- Compassionate
- Community outreach
Honors
Member, Phi Theta Kappa for Psychology, Member, Psi Chi for Psychology
References
- Muheeb, Eskarous, Pharmacist, 774-274-5632, CVS Pharmacy
- Juan, Gomez, General Manager, 781-953-7043, PEAK Event Service
Languages
Spanish
Native/ Bilingual
Timeline
Social Worker
Department of Children and Families
05.2025 - 12.2025
Pharmacy Technician
CVS Pharmacy
02.2024 - 12.2025
Customer Service Associate
Dicks Sporting Goods
02.2020 - 07.2021
Dispatcher
Peak Event Services
06.2019 - 05.2023
Bachelor of Science degree - Psychology, Minor in Management
Bridgewater State University
Associate of Liberal Arts degree - Psychology
Massasoit Community College