Josiah Vazquez
Holyoke
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
6
6
years of professional experience
Work History
Dispensary Agent
LeafLux Group
Holyoke
03.2024 - Current
- Managed client inquiries and resolved issues efficiently.
- Coordinated communication between clients and internal teams.
- Developed and maintained strong client relationships through regular follow-ups.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Conducted regular audits to verify inventory accuracy and identify discrepancies.
- Managed inventory levels to ensure accurate stock counts and availability.
- Participated in physical inventory counts to keep information accurate and current.
Dispensary Agent
Solurge Inc.
Holyoke
05.2022 - 09.2022
- Developing a rapport with customers to foster loyalty in attempt to increase repeat business
- To greet customers and provide them with personalized recommendations for cannabis products based on their needs and preferences.
- How to utilize electronic point-of-sale systems to accurately process transactions.
- How to perform tasks relating to sales and customer service, such as answering questions, addressing concerns, and recommending complimentary products.
- Ensuring all budtenders completed RVT training and following CCC guidelines.
- Manage time efficiently to meet sales targets and maintain a clean and organized store.
- Work with inventory manager/lead to maintain an accurate account of non-stock and unavailable inventory.
- Implementation of cannabis waste and waste procedures.
- How to create a calendar of all upcoming expiring products.
- Staying up to date with industry trends and developments to maintain a comprehensive knowledge of cannabis
- Trained new team members on customer service protocols and systems.
Dispensary Agent
East Coast Pharms Dispensary
Holyoke
01.2022 - 05.2022
- Utilize organizational and time management skills to prioritize and adjust daily tasks.
- A results-driven Retail Sales Associate who possesses strong customer service skills, product knowledge, and a commitment to providing an exceptional shopping experience.
- Notable responsibilities were:
- Cash handling
- Performing cash drops
- Performing daily inventory audits during store hours
- Signing Medical Patients into CCC systems following allotment guidelines
- Checking Metrc labels on product, containers, stickers, and POS systems to verify correct product
- Sanitize all high touch surfaces such as glass cases, ATM, tablets, doors, and floors
- Notable strengths are:
- Adaptability- Being flexible and having a growth mindset to adjust to changing circumstances and meet customer needs
- Product knowledge- Being familiar with the company's products and services to provide accurate information
- Conflict resolution- Being able to understand the issue and provide realistic solutions
- Time management- Being able to prioritize tasks and balance your workload to provide efficient solutions
- Proficient using Dutchie POS systems and Dutchie Backoffice
Warehouse Associate
Conklin Office Furniture
Holyoke
01.2020 - 04.2022
- Prepare shipments for delivery (via Saia, Sunset, AMA, Customer Pickup, UPS).
- Check items to be shipped against work orders to ascertain that quantities, destination, and routing are correct.
- Inspect shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or purchasing personnel.
- Use appropriate motorized and manual equipment, including pallet jack, forklift, and by hand (Adhering to company policy)
- Secure freight inside trailers using appropriate tools and supplies.
- Maintain motorized equipment and report any damages or defects.
- Inspect received merchandise for damages or defects
- Maintained cleanliness and safety standards in work areas at all times.
- records discrepancies or damages and notifies supervisor and/or purchasing personnel.
- Operated forklifts to transport furniture throughout the warehouse.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Education
High school diploma -
Holyoke High School
Holyoke, MAHolyoke Community College
Lasell University
Skills
- Customer service
- Cash handling
- Product knowledge
- Client relationship management
- Compliance adherence
- Attention to detail
- Metric compliance
- Audit procedures
References
- Jeremy Kadzick, General Manager at Conklin Office Furniture, (413) 478-1281
- Kellie Fontaine, Shipping Manager at Conklin Office Furniture, (413) 210-8818
- Adam Rowlley, General Manager at East Coast Pharms, (413)-693-5923
- Cedric Suliveres, General Manager at Solurge Inc., (413)-315-0542
- Chase S., Manager of LeafLux, (413) 291-7797
- Chris S., Supervisor of LeafLux, (413) 285-5799
- Micheal E. Klein, Mentor of MassStar Youth Leadership Foundation Program, (707) 497-7849, meklein@gmail.com
References
References available upon request.
Timeline
Dispensary Agent
LeafLux Group
03.2024 - Current
Dispensary Agent
Solurge Inc.
05.2022 - 09.2022
Dispensary Agent
East Coast Pharms Dispensary
01.2022 - 05.2022
Warehouse Associate
Conklin Office Furniture
01.2020 - 04.2022
High school diploma -
Holyoke High School
Holyoke Community College
Lasell University