Josmar Ventura
Everett
Summary
Dedicated to delivering exceptional customer satisfaction through outstanding service and unwavering support. Expertise in leveraging customer service best practices while exploring innovative solutions to meet diverse customer needs. Strong ability to foster positive relationships and enhance the overall customer experience, ensuring loyalty and retention. Committed to continuous improvement and adapting strategies to exceed expectations in a dynamic environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Safety Insurance Company
10.2024 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Associate
Google
02.2024 - 06.2024
- Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
NIKE
09.2022 - 11.2023
- Performed a full audit of inventory and sales reports, ensuring accuracy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Education
Fine Arts
Lesley University
Cambridge, MA05.2021
Skills
- Customer service, Communication Skills, Ability to Multitask, Microsoft excel, Microsoft word, Bilingual
Languages
English, Spanish
Timeline
Customer Service Representative
Safety Insurance Company
10.2024 - Current
Sales Associate
Google
02.2024 - 06.2024
Sales Associate
NIKE
09.2022 - 11.2023
Fine Arts
Lesley University
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