Josue Caraballo

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reported issues to higher management with great detail.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Enhanced productivity by guiding team members.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Led team to exceed sales targets, implementing motivational incentives
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity. and personal growth
• Encouraged continuous improvements that enhanced operational performance in the store
• Managed comprehensive sales efforts by the team to exceed sales targets consistently while maintaining customer satisfaction levels.
• Drove year-over-year business growth while leading operations, strategic vision, and long-term sales planning

Maintained clean parts showroom and sold parts both retail and to the service department

• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Established new accounts through cold calling and personal visits to potential customers.
• Exceeded monthly sales targets and quotas consistently.

• Communicated with customers to discuss service needs and effective and practical solutions.
• Communicated with customers to discuss service needs and offer available solutions.
• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
• Maintained tire warehouse and kept inventory
• Coordinated schedules and assigned work orders to maximize productivity within the service department.
• Followed up with customers during and after installations to verify satisfaction.