Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Bailey

Abington

Summary

Accomplished professional with 49 years of service experience and proven knowledge of customer-driven management. Adept in developing and implementing service strategies tailored to customer needs. Skilled in leading teams, problem solving and conflict resolution.

Forward-thinking Assistant Director generates high-quality work. Leverages tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills.

Overview

50
50
years of professional experience

Work History

ASSISTANT DIRECTOR

Shaws Supermarket
East Bridgewater
10.1972 - 04.2022
  • Planned and aligned organizational resources with operations requirements.
  • Created and implemented departmental procedures and policies to improve quality control and establish workflow timelines.
  • Drove operational performance through process management and improvements.

CUSTOMER SERVICE SPECIALIST

Shaws Supermarket
West Bridgewater
03.1986 - 03.1993
  • Assisted with mentoring new employees during and after training.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
  • Assisted with training and mentoring new team members.
  • Remained open to feedback from supervisor and peers to build and improve skills set.

Education

BACHELOR OF SCIENCE (B.S.) - MATH AND BUSINESS

Bridgewater Colkege
Bridgewater, MA

Skills

  • Policy writing
  • Operational planning
  • Quality control

Timeline

CUSTOMER SERVICE SPECIALIST

Shaws Supermarket
03.1986 - 03.1993

ASSISTANT DIRECTOR

Shaws Supermarket
10.1972 - 04.2022

BACHELOR OF SCIENCE (B.S.) - MATH AND BUSINESS

Bridgewater Colkege

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Joyce Bailey