JOYCE A WEINSTEIN
South Easton
Summary
Highly organized and detail-oriented Medical Office Manager/Billing Liaison with over 15 years of experience in the medical field. Ensuring seamless administrative operations, accurate billing processes, and cross-functional coordination. I have exceptional multitasking skills, strong problem-solving abilities, and excellent attention to detail. I have a proficient ability to manage multiple priorities in a fast-paced environment, while maintaining a high level of professionalism and confidentiality. Proficient in streamlining workflows, improving office productivity, and delivering outstanding support to staff, and patients.
Overview
16
16
years of professional experience
Work History
Medical Office Manager/Billing Liaison
South Shore Dermatology Physicians
02.2010 - 08.2025
- Managed daily administrative tasks to ensure smooth operations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, billing company and patients
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Managed nine employees with various personalities for nine physician.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Interviewed, hired, assisted with onboarding, managed, and developed comprehensive employee training programs to enhance staff performance. Prepared and conducted staff performance reviews.
- Enhanced team morale and reduced turnover through development of comprehensive staff recognition program.
- Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
- Oversaw product inventory to ensure products were always available.
- Organized and updated databases, records and other information resources.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed appointments and streamlined scheduling procedures.
- Served as the primary point of contact, fostering strong relationships between internal teams, billing company and patients.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced patient satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Created and implemented organizational policies and procedures.
Education
High School Diploma -
Randolph High School
Randolph, MAAssociate of Science -
Massasoit Community College
Brockton, MASkills
- Patient relations
- Effective verbal and written communication
- Patient scheduling and calendar management
- Office administration support
- Document management
- Credit and collections
- Proficient in QuickBooks
- Team leadership
- Recruitment and selection
- Employee training
- Policy implementation
- Meeting planning
- Team bonding
- Workflow planning
- Policy and procedure modification
- Meticulous attention to detail
- Effective time management
- Effective problem resolution
- Consistent reliability
- Adaptability and flexibility
- Customer service management
- Strong work ethic
- Effective multitasking
- Effective conflict resolution
- Collection of patient demographic data
- Medical practice operations
- Staff scheduling management
- Team leadership
- Software application expertise
- Attention to detail
- Billing processes
- Medical records administration
- Proficient in insurance verification
- Medical appointment coordination
- Proficient in EMR systems
- Patient registration
- Problem-solving skills
- Development of organizational abilities
- Effective time management
- Timely schedule development
- Inventory management
- Staff hiring and training
Timeline
Medical Office Manager/Billing Liaison
South Shore Dermatology Physicians
02.2010 - 08.2025
High School Diploma -
Randolph High School
Associate of Science -
Massasoit Community College
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