Joziah Perez-Cox
Springfield
Summary
Dedicated housing professional with experience in managing high-volume homeowner case portfolios, advocating for clients, and navigating complex homelessness prevention programs. Recognized as a trusted resource by colleagues and management for program knowledge, problem-solving abilities, and workflow support. Collaborates effectively with lenders, attorneys, community partners, and internal teams to achieve positive outcomes for clients.
Skilled in process improvement, cross-functional collaboration, compliance, and relationship building, with a strong commitment to delivering high-quality service and supporting organizational success. Committed to advancing Way Finders' mission through collaborative leadership, operational excellence, and exceptional client service. Proficient in Salesforce (end-to-end)and Microsoft Office Suite.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Homelessness Prevention Advisor (Case Manager)
Way Finders
Springfield, MA
04.2025 - Current
- Manage a high-volume caseload of homeowners facing housing instability, assessing eligibility, coordinating resources, and guiding clients through complex homelessness prevention steps and procedures.
- Advocate for homeowners by collaborating and negotiating with banks, attorneys, municipalities, mortgage servicers, and community partners to resolve barriers and preserve housing stability.
- Interpret program guidelines, evaluate supporting documentation, and ensure compliance with organizational policies, funding requirements, and program regulations.
- Consistently balance competing priorities while managing new daily referrals and existing caseloads in a fast-paced, deadline-driven environment.
- Build strong relationships with clients by providing compassionate guidance, crisis intervention, and solution-focused support during financially challenging situations.
- Successfully manage a fluctuating caseload during periods of significantly increased volume of applicants while maintaining quality client service.
- Recognized by colleagues as a trusted resource for program knowledge, workflow guidance, and complex case questions; regularly provide support and direction to team members.
- Identify creative, compliant solutions to resolve complex cases while maintaining program integrity and improving client outcomes.
- Utilize Microsoft Office Suite, internal databases, and case management systems to maintain accurate documentation, analyze information, and ensure timely case processing.
- Received recognition for contributing valuable ideas and process improvements that supported departmental operations and team success.
- Recognized by leadership for meaningful contributions, problem-solving, and process improvement ideas that supported team operations and service delivery.
Anesthesia Technician II
Baystate Health
Springfield, MA
03.2024 - 08.2024
- Supported anesthesiologists, CRNAs, nurses, and surgical teams by preparing operating rooms and maintaining anesthesia equipment in accordance with hospital standards and safety protocols.
- Ensured operating rooms remained fully stocked, organized, and prepared for scheduled and emergency surgical procedures, contributing to efficient patient safety and care.
- Maintained strict compliance with infection control, sterilization, and patient safety standards in a fast-paced clinical environment.
- Monitored surgical schedules and coordinated equipment readiness to support efficient operating room workflow.
- Demonstrated exceptional attention to detail, organization, and critical thinking while working in high-pressure healthcare settings.
- Operated and maintained anesthesia equipment, ensuring optimal functionality and patient safety.
- Assisted anesthesiologists with preoperative assessments and intraoperative procedures to enhance efficiency.
Cross-Trained Operations Team Lead
Walmart
Chicopee, MA
04.2020 - 01.2024
- Cross-trained across multiple departments, including Online Pickup & Delivery (OPD), Front End, Customer Service, Stocking, Backroom Operations and Inventory, and Salesfloor, demonstrating adaptability and operational versatility.
- Led daily shopping and backroom operations by coordinating workflow, prioritizing tasks, and ensuring efficient order fulfillment in a fast-paced, high-volume environment.
- Trained and mentored newly hired associates on company procedures, customer service standards, and departmental workflows to support team success.
- Resolved customer concerns professionally while maintaining Walmart's commitment to service excellence and operational efficiency.
- Consistently recognized for reliability, strong work ethic, and leadership actions while supporting management in daily store operations.
PCA/HHA
O'Connell Care @ Home
Holyoke, MA
06.2023 - 10.2023
- Coordinated patient scheduling, appointments, routines, and communication between healthcare providers, patients, and family members to ensure continuity of care.
- Managed patient documentation while maintaining confidentiality and compliance with healthcare regulations and HIPAA.
- Delivered compassionate in-home and facility-based care while assisting patients with daily living, ensuring comfort and safety.
- Built trusting relationships with patients and families through effective communication, professionalism, and person-centered care.
Team Member III
Chick-fil-A
Chicopee, MA
12.2018 - 10.2020
- Delivered exceptional customer service in a fast-paced, high-volume restaurant while consistently meeting Chick-fil-A's standards for hospitality and operational excellence.
- Collaborated with leadership and team members to maintain efficient operations, resolve customer concerns, and ensure an outstanding guest experience.
- Demonstrated leadership potential through consistent performance and advancement to Level III Team Member, one step below a Team Lead.
- Assisted in training and supporting oncoming staff/team members while promoting teamwork, accountability, and high service standards.
Education
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MA06-2022
Associate of Science - Liberal Arts And Sciences
Holyoke Community College
Holyoke, MA05-2027
Skills
- Leadership & Team Development
- Case Management
- Homelessness Prevention Programs
- Client Advocacy
- Program Compliance
- Crisis Intervention
- Conflict Resolution
- Process Improvement
- Relationship Building
- Cross-Functional Collaboration
- Time Management & Prioritization
- Microsoft Office Suite
- Salesforce (End-to-End)
- Data & Case Documentation
- Client-Centered Service
- Professional Communication
- Housing Navigation (Mortgage)
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Homelessness Prevention Advisor (Case Manager)
Way Finders
04.2025 - Current
Anesthesia Technician II
Baystate Health
03.2024 - 08.2024
PCA/HHA
O'Connell Care @ Home
06.2023 - 10.2023
Cross-Trained Operations Team Lead
Walmart
04.2020 - 01.2024
Team Member III
Chick-fil-A
12.2018 - 10.2020
Associate of Science - Liberal Arts And Sciences
Holyoke Community College
High School Diploma -
Chicopee Comprehensive High School