JOSEPH R. CAGGIANO
Concord
Summary
Aspiring sales professional with hands-on experience in customer service, consultative selling, and client engagement. Proven ability to build strong relationships, understand customer needs, and recommend tailored solutions that drive satisfaction and revenue growth. Thrives in performance-driven environments, leveraging communication skills, product knowledge, and teamwork to exceed goals. Brings a strong foundation in leadership, adaptability, and results-oriented service.
Overview
8
8
years of professional experience
Work History
Ski Sales Specialist
Ski Haus
Framingham, MA
08.2025 - Current
- Delivered consultative sales support through the Junior Lease Program, guiding families to the right ski equipment based on age, size, and ability while driving lease conversions and repeat business.
- Assessed customer skill level, terrain preference, and performance goals to recommend skis and gear that increased customer satisfaction and overall sales value.
- Performed professional boot fittings and strategically upsold complementary products, enhancing performance while maximizing revenue per transaction.
- Leveraged strong product knowledge and customer service skills to overcome objections, build trust, and close sales effectively, contributing to customer retention and positive referrals.
Intern
Brockton Rox
Brockton, MA
05.2025 - 08.2025
- Coordinated game day promotions and helped execute in-stadium events, including fan engagement initiatives like giveaways and theme nights.
- Contacted local businesses to establish partnerships for special events with the goal of increasing attendance.
Landscaper
New England Nurseries
Bedford, MA
06.2023 - 08.2024
- Planted trees and completed various tasks depending on the client's needs.
- Worked with clients 5 times a week about hardscaping designs and recommended plants and adjustments to their yard.
Treasurer
Sigma Nu Fraternity
Morgantown, WV
01.2022 - 01.2023
- Attended weekly meetings to discuss finances with Sigma Nu Advisors.
- Contacted fraternity members on late dues, withstanding balances, and fines.
Snow Sports Instructor
Sunday River
Newry, ME
12.2017 - 03.2020
- Instructed children aged 6-9 on developing ski skills while maintaining a safe environment.
- Communicated frequently with parents about activities and scheduling conflicts.
- Attended staff meetings and trainings every Saturday to improve teamwork.
Education
Bachelor of Science - Sports Management
West Virginia University
Morgantown, WV08.2025
Skills
- Attention to detail
- Customer Service
- Problem Solving
- Adaptability
- Communication
- Relationship Building
Timeline
Ski Sales Specialist
Ski Haus
08.2025 - Current
Intern
Brockton Rox
05.2025 - 08.2025
Landscaper
New England Nurseries
06.2023 - 08.2024
Treasurer
Sigma Nu Fraternity
01.2022 - 01.2023
Snow Sports Instructor
Sunday River
12.2017 - 03.2020
Bachelor of Science - Sports Management
West Virginia University