Intake Nurse with expertise in patient assessment and triage, known for enhancing patient outcomes through effective communication and teamwork. Demonstrates strong critical thinking and time management skills in fast-paced healthcare environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Clinical Intake Nurse/Hospice Intake Nurse
Tufts Medicine Care at Home formerly Home Health VNA
Lowell
01.2018 - Current
Responded to all referrals and inquiries promptly via Portal or fax.
Assessed patient safety for home management and guided discharge planning for referral sources.
Completed remote evaluations for patients requiring hospice services.
Communicated with patients and families about hospice services, addressing all questions.
Coordinated patient discharge from hospitals and facilities to ensure smooth transitions.
Ensured compliance with guidelines set by regulatory agencies and adhered to company policies.
Utilized Epic, HealthWyse, Home Care Home Base, Forcura, CarePort, Ensocare, DocuSign, Excell, Word effectively.
Collaborated with interdisciplinary teams to develop individualized care plans.
Clinical Support Nurse/Scheduler
Lahey Health at Home formerly VNA of Middlesex East and Hospice
Woburn
04.2015 - 12.2017
Responded to clinical inquiries from patients and families via telephone, providing necessary support.
Entered orders for wound care and medications into patient charts and updated case managers.
Coordinated scheduling for RNs, LPNs, Wound Care Nurses, and Physical Therapists for patient visits.
Reordered prescriptions for hospice patients’ symptom relief kits through pharmacy.
Conducted home visits to patients when required, ensuring comprehensive care delivery.
Handled all clinical telephone communications with MDs, nurses, laboratories, and anti-coagulation clinics.
Clinical L.P.N. Coordinator
Family Care Center Stoneham
Stoneham
10.2013 - 11.2015
Managed clinical staff scheduling, performance reviews, and disciplinary actions.
Oversaw office vaccine inventory and ordered necessary medical supplies.
Obtained vital signs and conducted required tests before patient consultations.
Performed EKGs, urinalyses, rapid strep tests, flu tests, and injections.
Executed prior authorizations and coordinated outpatient test scheduling.
Facilitated prescription authorizations to ensure timely patient care.
Conducted pre-visit planning to update charts in compliance with NEQCA and ACO standards.
Clinical/Medical Assistant
Woburn Medical Associates, Inc.
Woburn
01.2006 - 01.2010
Collected patient vital signs, EKG, urine specimens, and conducted various ordered tests.
Obtained prior authorization and scheduled outpatient tests and procedures efficiently.
Notified patients of test results and new medication orders via letter and telephone.
Assisted physician with gynecological exams and minor dermatological procedures.
Office Manager
Mystic Valley Urological Associates, Inc.
Stoneham
01.2003 - 01.2005
Streamlined administrative operations to optimize staffing levels for enhanced practice efficiency.
Maintained accurate financial records and general ledger for patient billing and payroll activities.
Identified delinquent accounts, resolving billing inquiries from patients efficiently.
Conducted annual employee performance reviews, boosting overall team productivity.
Processed coding and billing for patient visits to insurance companies.
Teller Manager
Citizen’s Bank/Medford Bank
Medford
01.1997 - 01.2003
Scheduled and managed tellers, ensuring adherence to established cash limits.
Ordered and shipped cash for branch tellers and ATMs, coordinating with armored delivery personnel.
Resolved customer inquiries and concerns by collaborating with corporate office.
Enforced bank security guidelines to maintain compliance and safety standards.
Education
Shawsheen School of Practical Nursing
Billerica, MA
06-2013
Skills
Epic charting and care coordination
Patient assessment and intake
Compliance standards
Compassionate care
Clinical judgment and sensitivity
Healthcare software proficiency
Multitasking and organization
Scheduling efficiency
Ethical practice
Critical thinking
Communication skills
Accurate documentation
Adaptability
Certification
Board of Registration in Nursing, Licensed Practical Nurse #LN90690
American Heart Association BLS for Healthcare Providers Program
Certified Clinical Medical Assistant
Personal Information
Title: L.P.N.
References
References available upon request.
Timeline
Clinical Intake Nurse/Hospice Intake Nurse
Tufts Medicine Care at Home formerly Home Health VNA
01.2018 - Current
Clinical Support Nurse/Scheduler
Lahey Health at Home formerly VNA of Middlesex East and Hospice