Juan Garcia
Haverhill
Summary
Dynamic customer service professional with extensive call center experience at Domino's Pizza, adept at handling complaints and enhancing customer satisfaction. Proven ability to train and mentor teams, while effectively managing high-pressure situations. Strong problem-solving skills and a commitment to workplace safety ensure exceptional service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
CSR
Domino's Pizza
01.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Shift Manager
Wendys Fast Food
03.2021 - 12.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Lawn and Garden Associate
Walmart
05.2018 - 11.2020
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Continuously updated personal knowledge on new lawn care products and techniques, ensuring the most accurate and up-to-date information was provided to customers.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
Education
High School Diploma -
Northern Essex Community College
Haverhill, MA04-2018
Skills
- Call center experience
- Customer focus
- Complaint handling
- Cash handling
- Customer service focus
- Workplace safety
- Safe lifting practices
Languages
Spanish
Native or Bilingual
Timeline
CSR
Domino's Pizza
01.2024 - Current
Shift Manager
Wendys Fast Food
03.2021 - 12.2023
Lawn and Garden Associate
Walmart
05.2018 - 11.2020
High School Diploma -
Northern Essex Community College
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