Summary
Overview
Work History
Education
Skills
Timeline
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Juan Perez

Lawrence

Summary

Dynamic bartender with a proven track record, recognized for enhancing customer satisfaction through exceptional service and creative mixology. Skilled in managing bar operations and inventory, I fostered a loyal clientele while maintaining a clean and compliant environment. Known for my engaging personality and strong multitasking abilities, I thrive in high-pressure settings.

I'm a hard worker with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. I take pride in every drink I make, with a genuine care for the needs of my clientele.

Overview

18
18
years of professional experience

Work History

Bartender

Cafe Escadrille
10.2023 - 02.2025
  • Crafted and served a diverse range of cocktails, ensuring quality and presentation standards.
  • Managed bar inventory, restocked supplies efficiently to minimize downtime during peak hours.
  • Provided exceptional customer service, fostering positive relationships with patrons.
  • Maintained cleanliness and organization of the bar area in compliance with health regulations.
  • Collaborated with kitchen staff to ensure seamless service during high-volume events.
  • Implemented efficient cash handling procedures, enhancing accountability and minimizing discrepancies.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Bartender

Margaritas Mexican Restaurant
03.2020 - 07.2024
  • Trained new staff on bar operations and cocktail preparation techniques for consistent service quality.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Assisted with inventoring beverage stock and bar supplies.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Bartender /Shift Bar Manager/Key Holder

The Miller's Tavern
01.2019 - 03.2020
  • Mix and serve beverages while ensuring adherence to safety and sanitation standards.
  • Train and mentor new bartenders on proper techniques and customer service best practices.
  • Manage inventory levels, including ordering supplies and minimizing waste effectively.
  • Enhance customer experiences by delivering prompt service and personalized drink recommendations.
  • Implement streamlined processes for drink preparation, improving overall efficiency during busy shifts.
  • Resolve customer complaints professionally, fostering a positive atmosphere in the tavern environment.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Closed out cash register and prepared cashier report at close of business.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Served high customer volumes during special events, nights, and weekends.
  • Increased repeat customer numbers.

Server/Bartender

Brick House Tavern + Tap
08.2017 - 01.2019
  • Enhanced table turnover rates through efficient service techniques and proactive guest engagement strategies.
  • Oversaw dining area cleanliness and organization, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Server

Texas Roadhouse
05.2015 - 08.2017
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Host /Server /Line Cook

T.G.I. FRIDAY'S - Bar & Restaurant
02.2007 - 05.2015
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize seating arrangements.
  • Coordinated with kitchen staff to communicate guest needs effectively.
  • Trained new hosts on customer service standards and operational procedures.
  • Monitored dining area for guest satisfaction, addressing concerns promptly.
  • Implemented improved workflow processes to enhance service efficiency.
  • Assisted in special event planning, contributing to seamless execution.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Promoted business loyalty by fostering positive customer relationships.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Prepared high-quality dishes in accordance with restaurant standards and recipes.
  • Operated kitchen equipment and maintained cleanliness to ensure food safety compliance.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Improved team morale and productivity through effective communication and collaboration.
  • Served food and beverages promptly with focused attention to customer needs.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Education

Greater Lawrence Vocational Highschool
North Andover, MA

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Engaging personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Complex Problem-solving
  • Handling difficult customers
  • Menu memorization
  • Memory retention
  • Hospitality service expertise
  • Professional appearance
  • Alcohol awareness
  • Beverage preparation
  • Drink preparation techniques
  • Classic cocktails
  • Food running
  • Staff management
  • Changing beer kegs
  • Creative mixology
  • Aloha POS
  • Food preparation
  • Wine and liquor expertise
  • Liquor restocking
  • Bar operations management
  • Safe service compliance
  • Honest and dependable
  • Courteous
  • Calm and composed
  • Fast learner
  • Multilingual in English/Spanish
  • Good conversationalist
  • Issue resolution

Timeline

Bartender

Cafe Escadrille
10.2023 - 02.2025

Bartender

Margaritas Mexican Restaurant
03.2020 - 07.2024

Bartender /Shift Bar Manager/Key Holder

The Miller's Tavern
01.2019 - 03.2020

Server/Bartender

Brick House Tavern + Tap
08.2017 - 01.2019

Server

Texas Roadhouse
05.2015 - 08.2017

Host /Server /Line Cook

T.G.I. FRIDAY'S - Bar & Restaurant
02.2007 - 05.2015

Greater Lawrence Vocational Highschool

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Juan Perez