Summary
Overview
Work History
Education
Skills
Timeline
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Juan Rivera

Boston

Summary

Dynamic hookah server with a proven track record at Habibis Hookah Lounge, excelling in customer service and effective communication. Skilled in inventory management and problem resolution, I consistently enhanced guest experiences and maintained high standards of cleanliness and organization, ensuring a welcoming atmosphere for patrons.

Overview

9
9
years of professional experience

Work History

Hookah Server

habibis hookah lounge
Boston
12.2016 - Current
  • Welcomed guests and provided excellent customer service during hookah sessions.
  • Prepared and maintained hookah equipment for safe use.
  • Assisted customers in selecting flavors and options for their hookahs.
  • Ensured cleanliness of the serving area and hookah stations.
  • Monitored inventory levels of tobacco, coals, and accessories.
  • Communicated effectively with team members to enhance service flow.
  • Educated guests on hookah etiquette and proper usage techniques.
  • Handled cash transactions and processed payments efficiently.
  • Resolved customer complaints promptly and professionally.
  • Resolved customer complaints in a professional manner.
  • Processed payments accurately and efficiently using POS system.
  • Greeted guests and provided them with menus.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Kept up with industry trends by researching new products or techniques used in other establishments.
  • Responded quickly to any changes in the environment or customer preferences during shifts.
  • Managed cash drawer accurately to ensure proper funds are present at end of shift.
  • Followed company policies and procedures consistently.
  • Performed daily cleaning duties including wiping down surfaces, emptying ashtrays, sweeping and mopping floors.
  • Educated guests on different types of tobaccos available and their flavor profiles.
  • Maintained a clean and organized workstation at all times.
  • Participated in staff meetings to discuss strategies for improving customer experience.
  • Provided excellent customer service to patrons.
  • Organized tables efficiently according to guest count size ensuring safety protocols were followed.
  • Restocked shelves when necessary to maintain an attractive product display.
  • Assisted in the preparation of food items as needed.
  • Regularly checked supplies such as tobacco, charcoal, and glassware for adequate inventory levels.
  • Replenished bar stock with necessary items throughout shift.
  • Communicated effectively with team members regarding customer requests and needs.
  • Ensured that all hookah pipes were filled, lit, and extinguished properly.
  • Served drinks and prepared specialty beverages.
  • Restocked and cleaned counter and service stations throughout shifts.
  • Stocked server areas with supplies before, during and after shifts.
  • Prepared for busy periods by restocking stations and maintaining clean work areas.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Used clear communication to relay food and drink orders to kitchen staff.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Served food and beverages to customers.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
  • Totaled checks and used cash register to accept payment for services.
  • Portioned, plated and garnished menu items to meet company standards.
  • Inspected completed meals against individual orders to verify accuracy.

Education

GED -

Bunker Hill Community College
Charlestown, MA

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Problem resolution
  • Cash handling
  • Inventory management

Timeline

Hookah Server

habibis hookah lounge
12.2016 - Current

GED -

Bunker Hill Community College
Juan Rivera