Juan Rivera
Boston
Summary
Dynamic hookah server with a proven track record at Habibis Hookah Lounge, excelling in customer service and effective communication. Skilled in inventory management and problem resolution, I consistently enhanced guest experiences and maintained high standards of cleanliness and organization, ensuring a welcoming atmosphere for patrons.
Overview
9
9
years of professional experience
Work History
Hookah Server
habibis hookah lounge
Boston
12.2016 - Current
- Welcomed guests and provided excellent customer service during hookah sessions.
- Prepared and maintained hookah equipment for safe use.
- Assisted customers in selecting flavors and options for their hookahs.
- Ensured cleanliness of the serving area and hookah stations.
- Monitored inventory levels of tobacco, coals, and accessories.
- Communicated effectively with team members to enhance service flow.
- Educated guests on hookah etiquette and proper usage techniques.
- Handled cash transactions and processed payments efficiently.
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently using POS system.
- Greeted guests and provided them with menus.
- Maintained accurate records of sales transactions for end-of-day reports.
- Kept up with industry trends by researching new products or techniques used in other establishments.
- Responded quickly to any changes in the environment or customer preferences during shifts.
- Managed cash drawer accurately to ensure proper funds are present at end of shift.
- Followed company policies and procedures consistently.
- Performed daily cleaning duties including wiping down surfaces, emptying ashtrays, sweeping and mopping floors.
- Educated guests on different types of tobaccos available and their flavor profiles.
- Maintained a clean and organized workstation at all times.
- Participated in staff meetings to discuss strategies for improving customer experience.
- Provided excellent customer service to patrons.
- Organized tables efficiently according to guest count size ensuring safety protocols were followed.
- Restocked shelves when necessary to maintain an attractive product display.
- Assisted in the preparation of food items as needed.
- Regularly checked supplies such as tobacco, charcoal, and glassware for adequate inventory levels.
- Replenished bar stock with necessary items throughout shift.
- Communicated effectively with team members regarding customer requests and needs.
- Ensured that all hookah pipes were filled, lit, and extinguished properly.
- Served drinks and prepared specialty beverages.
- Restocked and cleaned counter and service stations throughout shifts.
- Stocked server areas with supplies before, during and after shifts.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Participated in ongoing training to enhance job skills and knowledge.
- Used clear communication to relay food and drink orders to kitchen staff.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Served food and beverages to customers.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Totaled checks and used cash register to accept payment for services.
- Portioned, plated and garnished menu items to meet company standards.
- Inspected completed meals against individual orders to verify accuracy.
Education
GED -
Bunker Hill Community College
Charlestown, MASkills
- Customer service
- Effective communication
- Team collaboration
- Problem resolution
- Cash handling
- Inventory management
Timeline
Hookah Server
habibis hookah lounge
12.2016 - Current
GED -
Bunker Hill Community College