Juana Figueroa
Tewksbury
Summary
Collaborative lead associate offers expertise in sales management and customer service. In-depth knowledge of inventory procedures and sales principles. Organized and goal-oriented team player with several years of extensive experience coordinating sales teams and supporting upper management.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Sales Lead
Intimissimi
Boston
02.2026 - Current
- Assisted customers in selecting products and enhancing their shopping experience.
- Collaborated with team members to maintain store presentation and inventory levels.
- Trained new staff on product knowledge and customer service best practices.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
Cheerleading Coach
Saint Michael’s Elementary School
Lowell
11.2024 - Current
- Developed and implemented training programs for cheerleading techniques and routines.
- Organized and led practice sessions to enhance team skills and cohesion.
- Collaborated with school administration to schedule events and competitions.
Sales Lead
Intimissimi
Burlington
08.2024 - 02.2026
- Assisted customers in selecting products and enhancing their shopping experience.
- Collaborated with team members to maintain store presentation and inventory levels.
- Trained new staff on product knowledge and customer service best practices.
Guest Lead
Altar'd State
Burlington
08.2023 - 07.2024
- Trained new employees on company policies and operational procedures.
- Coordinated daily logistics to optimize workflow and efficiency.
- Facilitated communication between departments to streamline processes.
- Assisted in developing training materials for employee onboarding programs.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Lowell Catholic High School
Lowell, MassachusettsSkills
- Customer service
- Inventory management
- Point-of-sale systems
- Team collaboration
- Performance monitoring
- Problem resolution
- Leadership skills
- Time management
- Training program development
- Relationship selling
Certification
- CPR Certified
Languages
Spanish
Limited
Timeline
Sales Lead
Intimissimi
02.2026 - Current
Cheerleading Coach
Saint Michael’s Elementary School
11.2024 - Current
Sales Lead
Intimissimi
08.2024 - 02.2026
Guest Lead
Altar'd State
08.2023 - 07.2024
Lowell Catholic High School