Juan J. Cadavid Yepes
Roslindale
Summary
Detail-oriented front desk agent with a strong commitment to guest satisfaction. Skilled in problem-solving and team collaboration to enhance overall guest experiences.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hotel Cambria Somerville
Somerville
03.2025 - Current
- Efficiently managed check-in and check-out processes for all guests.
- Processed payments accurately to maintain financial integrity.
- Coordinated room assignments and special requests with housekeeping staff.
- Resolved guest complaints promptly, ensuring high levels of satisfaction.
- Maintained cleanliness and organization of front desk area at all times.
- Offered tailored local information and recommendations to enrich guest experiences.
- Answered phone calls and responded to inquiries promptly, taking messages as necessary.
- Welcomed guests warmly upon arrival at hotel Cambria Somerville, setting a positive tone for their stay.
Busser
Johnny's Luncheonette
Newton
02.2023 - 02.2025
- Delivered food and drinks to support servers and improve service speed.
- Cleared tables promptly to ensure quick guest turnaround.
- Kept restaurant dining area clean and inviting to enhance guest comfort.
- Ensured each table was properly set before seating guests.
- Sanitized chairs and booths to maintain hygiene standards.
- Organized utensils and supplies to streamline service operations.
- Worked with team members to ensure positive dining experiences for guests.
- Assisted bussers and waitstaff throughout shifts.
Skills
- Customer service
- Communication skills
- Guest satisfaction
- Order accuracy
- Attention to detail
- Problem solving
- Team collaboration
- Table service support
- Food safety compliance
- Health and safety compliance
- General cleanliness
- Kitchen coordination
- Food plating
- Menu knowledge
- Foodservice management
- Strong work ethic
Languages
Spanish
Native/ Bilingual
English
Elementary
Timeline
Front Desk Agent
Hotel Cambria Somerville
03.2025 - Current
Busser
Johnny's Luncheonette
02.2023 - 02.2025