JUDELINE JEAN-BAPTISTE
Roxbury
Summary
Experienced Security Officer specializing in safety operations and team supervision. Expertise in access control, incident reporting, and staff management. Leads training initiatives and ensures secure environments while delivering high-quality customer service. Organized and proactive, ready to excel in fast-paced, high-end settings.
Overview
8
8
years of professional experience
Work History
Armed Security Officer
Allied Universal
Boston
12.2025 - Current
- Provide armed security services for a financial institution, ensuring the safety of employees, customers, and property.
- Maintain a visible security presence to deter criminal activity and unauthorized access.
- Conduct routine patrols inside and outside the bank to identify and address potential security concerns.
- Respond to emergencies, suspicious activity, and security incidents in accordance with company and client procedures.
- Provide professional customer service and assist visitors and employees as needed.
- Complete daily activity and incident reports accurately and promptly.
- Adhere to all firearms licensing requirements, safety regulations, and security protocols.
Volunteer Coach / Activity Supervisor
Mildred Avenue Middle School
Mattapan
03.2018 - Current
- Organized sports activities for children at local community center, fostering teamwork and discipline development
- Oversaw group activities at community center to maintain safety and promote positive engagement
Security Guard / Shift Lead
Allied Universal
Boston
06.2021 - 08.2025
- Supervised and coordinated a team of 4+ security staff, ensuring strict adherence to safety protocols to enhance overall security
- Monitored access control and CCTV, effectively preventing unauthorized entry and maintaining secure premises
- Trained new security personnel on procedures and patrolling routines, enhancing team readiness for VIP guest interactions
- Responded to incidents swiftly, documenting detailed reports for management
- Ensured compliance with workplace safety regulations and emergency response protocols
Server / Team Lead
Boston College
Boston
08.2019 - 02.2020
- Delivered concierge-style service to staff and students while overseeing junior staff
- Cultivated trusting relationships with customers and staff to support seamless daily operations
- Processed cash and credit transactions at the point of sale while ensuring a clean, organized dining environment
Sales Associate
Gap
Boston
05.2019 - 07.2019
- Guided customers in product selection and delivered tailored recommendations to enhance shopping experience
- Trained new staff to elevate customer engagement and foster a welcoming environment
- Maintained store organization and managed inventory to facilitate seamless customer interactions
Intern
This Way
Boston
02.2019 - 04.2019
- Guided peers through skill development workshops to enhance their communication and leadership skills
- Engaged with customers, coworkers, and management to foster collaboration and strengthen team relationships
Education
High School Diploma -
TechBoston Academy
Dorchester, MACulinary Training
The Kroc Center
Boston, MASkills
- Access Control
- Patrolling
- CCTV Monitoring
- Incident Reporting
- Workplace Safety
- LTC
- Staff Oversight
- Training & Mentoring
- Conflict Resolution
- Reporting
- Documentation
- Access Control, Patrolling, CCTV Monitoring, Incident Reporting, Workplace Safety, Staff Oversight, Training & Mentoring, Team Coordination, Task Delegation, Conflict Resolution, VIP Guest Assistance, Professional Engagement, Personalized Service, Microsoft Word & PowerPoint, Reporting, Documentation, LTC (License to Carry), CPR/First Aid
Accomplishments
- City Year: Academic support, behavior coaching, and student engagement for high school success
- Honors: Advanced Math (2018), Perfect Attendance (2017-2018)
Volunteer Experience
Mildred Avenue Middle School, Volunteer Coach / Activity Supervisor, Mattapan, MA, 2018-03, Organized sports activities for children at local community center, fostering teamwork and discipline development, Oversaw group activities at community center to maintain safety and promote positive engagement
Timeline
Armed Security Officer
Allied Universal
12.2025 - Current
Security Guard / Shift Lead
Allied Universal
06.2021 - 08.2025
Server / Team Lead
Boston College
08.2019 - 02.2020
Sales Associate
Gap
05.2019 - 07.2019
Intern
This Way
02.2019 - 04.2019
Volunteer Coach / Activity Supervisor
Mildred Avenue Middle School
03.2018 - Current
High School Diploma -
TechBoston Academy
Culinary Training
The Kroc Center