Judly Mortume
Boston
Summary
My experience at Legal Sea Foods as a Host and working at Snipes as a footwear associate, I excelled in customer service and conflict resolution. Developed the ability to multitask and maintain composure in high-pressure environments, enhancing guest experiences. Skilled in effective communication and team collaboration, consistently achieving organizational goals while fostering a positive atmosphere.
Overview
4
4
years of professional experience
Work History
Daycare Worker/Summer Intern
Little Voices
08.2021 - 09.2021
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Encouraged good behaviors using positive reinforcement methods.
Fast Food Worker
Panera Bread
01.2022 - 05.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Provided support to crew members, facilitating quick food preparation and delivery.
Footwear Associate
Snipes
10.2023 - 03.2024
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service consistently.
- Used proper sizing and fit guidelines to provide best experience for customers.
Host
Legal Sea Foods
03.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
High School Diploma -
Boston Prep
Boston, MA06-2024
Skills
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Multitasking proficiency
- Patience and empathy
- Effective communication
- Reliable and responsible
- Problem-solving
Timeline
Host
Legal Sea Foods
03.2024 - Current
Footwear Associate
Snipes
10.2023 - 03.2024
Fast Food Worker
Panera Bread
01.2022 - 05.2022
Daycare Worker/Summer Intern
Little Voices
08.2021 - 09.2021
High School Diploma -
Boston Prep
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