Summary
Overview
Work History
Education
Skills
Timeline
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Judy Cushman

Middleboro

Summary

Dynamic professional with strong leadership and organizational skills, experienced in team development and cross-functional coordination at Ellucian. Proven track record in enhancing service delivery efficiency and mentoring staff, resulting in a versatile workforce. Adept at managing payroll processes and compliance, ensuring timely employee compensation while fostering effective communication.

Overview

34
34
years of professional experience

Work History

Professional Services Team Lead

Ellucian
03.2006 - Current
  • Assisted in onboarding new team members, fostering a collaborative environment.
  • Supported daily operations by tracking service requests and ensuring timely responses.
  • Learned and utilized customer management software to enhance service delivery efficiency.
  • Collaborated with team members to develop standard operating procedures for service processes.
  • Participated in training sessions to improve product knowledge and customer interaction skills.
  • Adapted quickly to changing priorities, demonstrating flexibility in dynamic work environment.
  • Collaborated with other departments to identify areas of improvement and implement solutions for better cross-functional efficiency.
  • Established clear expectations for each team member''s responsibilities to maintain accountability throughout daily tasks while encouraging open communication among colleagues about potential obstacles or concerns that may arise during operations.
  • Mentored team members to develop their skills and expertise in various aspects of service delivery, resulting in a more versatile and well-rounded workforce.
  • Conducted regular performance evaluations to provide constructive feedback on areas of strength or needing improvement, enabling continuous professional growth within the team.
  • Consistently met or exceeded departmental performance metrics by setting achievable yet challenging goals for the team and providing ongoing support and encouragement throughout each project.

Corporate Payroll Manager

Massasoit Community College
07.2001 - 09.2005
  • Streamlined payroll processes, ensuring timely and accurate employee compensation.
  • Developed training programs for payroll staff on best practices and software usage.
  • Coordinated with HR to resolve employee inquiries related to payroll discrepancies.
  • Developed comprehensive training materials for new team members, improving overall productivity.
  • Partnered with IT department to troubleshoot technical issues within the payroll system, minimizing downtime and disruption.
  • Regularly updated knowledge of relevant legislation changes that impacted company''s payroll practices.
  • Served as primary contact for all payroll-related inquiries from employees, promptly addressing concerns and resolving issues.
  • Successfully managed multiple concurrent projects while prioritizing tasks effectively to meet strict deadlines.

HR Budget Analyst

Bridgewater State University
09.1991 - 06.2001
  • Monitored expenditures for compliance with established budgets and financial guidelines.
  • Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
  • Created and updated expenditure reports in [Software].
  • Generated annual budget forecasting information for executive and corporate reports.

Education

Human Resources Management

University of Phoenix
Online
06-2015

Skills

  • Staff development
  • Cross-functional coordination
  • Strong leadership
  • Customer relations
  • Training and mentoring
  • Sales support
  • Schedule management
  • Organizational skills
  • Team collaboration
  • Effective communication

Timeline

Professional Services Team Lead

Ellucian
03.2006 - Current

Corporate Payroll Manager

Massasoit Community College
07.2001 - 09.2005

HR Budget Analyst

Bridgewater State University
09.1991 - 06.2001

Human Resources Management

University of Phoenix

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Judy Cushman