JUDELINE JEAN-BAPTISTE
Roxbury
Summary
Licensed Security Professional (LTC) with extensive experience in safety operations, team supervision, and luxury-level customer service. Skilled in access control, incident reporting, and staff management. Proven ability to lead teams, train personnel, and maintain secure environments while delivering exceptional concierge-style service. Highly organized, detail-oriented, and proactive-ready to take on supervisory responsibilities in fast-paced or high-end settings.
Dynamic individual with a diverse background in supervision, customer service, and safety management. Known for building trusting relationships and fostering teamwork, while ensuring compliance with safety protocols. Brings a proactive approach to conflict resolution and a passion for delivering personalized service.
Overview
6
6
years of professional experience
Work History
Security Guard / Shift Lead
Allied Universal
Boston
06.2021 - 08.2024
- Supervised and coordinated a team of 5+ security staff, ensuring adherence to safety protocols
- Monitored access control and CCTV, preventing unauthorized entry and maintaining secure premises
- Responded to incidents swiftly, documenting detailed reports for management
- Trained new security personnel on procedures, patrolling routines, and VIP guest interactions
- Ensured compliance with workplace safety regulations and emergency response protocols
Server / Team Lead
Boston College
Boston
08.2019 - 02.2020
- Provided exceptional concierge-style service to staff and students while supervising junior staff
- Managed cash/credit transactions and maintained a clean, organized dining environment
- Developed trusting relationships with customers and staff, ensuring smooth daily operations
Sales Associate
Gap
Boston
05.2019 - 07.2019
- Assisted customers in locating products and providing expert product recommendations
- Supported store organization, inventory control, and personalized guest experiences
- Recognized for training new staff and improving customer engagement
Intern
This Way
Boston
02.2019 - 04.2019
- Strengthened communication and leadership skills through mentoring peers and assisting clients
- Practiced professional interactions with customers, coworkers, and management
Volunteer Coach / Activity Supervisor
Mildred Avenue Middle School
Mattapan
03.2018
- Led and assisted children in sports activities, teaching teamwork and discipline
- Supervised groups to ensure safety and positive engagement
Education
High School Diploma -
TechBoston Academy
Dorchester, MACulinary Training
The Kroc Center
Boston, MASkills
- Access Control
- Patrolling
- CCTV Monitoring
- Incident Reporting
- Workplace Safety
- LTC
- Staff Oversight
- Training & Mentoring
- Team Coordination
- Task Delegation
- Conflict Resolution
- VIP Guest Assistance
- Professional Engagement
- Personalized Service
- Microsoft Word & PowerPoint
- Reporting
- Documentation
Accomplishments And Awards
- City Year: Academic support, behavior coaching, and student engagement for high school success
- Honors: Advanced Math (2018), Perfect Attendance (2017-2018)
Core Skills
Access Control, Patrolling, CCTV Monitoring, Incident Reporting, Workplace Safety, Staff Oversight, Training & Mentoring, Team Coordination, Task Delegation, Conflict Resolution, VIP Guest Assistance, Professional Engagement, Personalized Service, Microsoft Word & PowerPoint, Reporting, Documentation, LTC (License to Carry), CPR/First Aid
Timeline
Security Guard / Shift Lead
Allied Universal
06.2021 - 08.2024
Server / Team Lead
Boston College
08.2019 - 02.2020
Sales Associate
Gap
05.2019 - 07.2019
Intern
This Way
02.2019 - 04.2019
Volunteer Coach / Activity Supervisor
Mildred Avenue Middle School
03.2018
High School Diploma -
TechBoston Academy
Culinary Training
The Kroc Center