Judy Lee
Brookline
Summary
Results-driven Information Technology (IT) professional with a strong track record of leading end-to-end projects that align with business goals. Expert at translating complex needs into actionable solutions and ensuring clarity across technical and business teams. Recognized for rapidly mastering new technologies and empowering teams through change-boosting productivity and enhancing service delivery.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Information Technology Manager II
Boston Children's Hospital
01.2019 - 01.2025
- Company Overview: Department of Information Technology, Boston, MA
- Leads enterprise deployment and optimization of imaging platforms (Solarity, Kofax, Single Doc) across 40+ departments. Drives EHR integration, resolves high-priority imaging issues, and ensures reliable access for 200+ users. Improves workflows and compliance through cross-functional coordination, system monitoring, and vendor collaboration.
- Led cross-functional initiatives with Chief Medical Information Officer (CMIO) and Associate CMIO to align EMR documentation standards, reducing discrepancies by 15% and improving provider access through a 1.3M-image migration from Cerner to Epic.
- Standardized clinical documentation workflows across 40+ departments, collaborating with 100+ stakeholders to enhance EMR usability, informed consent compliance, and reduce support tickets by 30%.
- Served as SME for 200+ users across imaging platforms (Solarity, Cerner-Kofax, Epic), ensuring timely image availability, accurate documentation, and seamless EHR integration.
- Delivered expert system support for 20+ applications, achieving 99.9% uptime and resolving 150+ issues monthly with a
- Streamlined technical support and vendor coordination, cutting average issue resolution time from 24 hours to under 30 minutes for 200+ users.
- Designed and delivered 40+ training sessions, increasing system adoption by 90% and achieving 95% user satisfaction through targeted education on upgrades and rollouts.
Health Information Management Operation Manager
Boston Children's Hospital
01.2011 - 01.2019
- Company Overview: Department of Information Technology, Boston, MA
- Direct a high-performing 17-member team, driving data accuracy, compliance, and workflow efficiency across health information systems. Leverage deep technical expertise to reduce scanning errors by 20%, minimize downtime, and maintain peak system performance. Champion staff development and retention through targeted coaching and career planning, sustaining a 95% annual retention rate. Led major system upgrades (Cerner, Kofax, Single Doc), boosting operational efficiency by 80% and reducing scanning workflow downtime by 20%.
- Resolved 95% of technical issues independently, cutting resolution time by 95% and significantly improving user satisfaction and system reliability.
- Implemented CQI initiatives that eliminated 30% of redundant processes, enhancing productivity and data capture accuracy across operations.
- Built real-time reports for leadership, enabling data-driven decisions that improved workflow turnaround times by 95%.
- Directed performance evaluations and merit reviews for 17+ staff, ensuring equity and driving higher retention and engagement levels.
- Trained and mentored team on EHR systems and workflow best practices, cutting documentation errors by 25% and improving clinical reporting accuracy.
Application Support Specialist II
Boston Children's Hospital
01.2004 - 01.2011
- Company Overview: Department of Information Technology, Boston, MA
- Co-led design and deployment of Release of Information (ROI), Dictation, and Scanning systems for 200+ users, driving key digital health initiatives. Reduced paper-based records by 50% in 12 months through strategic rollouts and system enhancements. Served as liaison between IT and end users, resolving issues swiftly and improving HIM operations—leading to promotion to Manager.
- Led full application lifecycle for HIM tools and EMR upgrades, ensuring on-time delivery and boosting user satisfaction by 25% through cross-functional coordination.
- Improved project execution and compliance by facilitating HIM Committee efforts, managing deliverables, and supporting adherence to Joint Commission standards across 10+ departments.
- Enhanced system performance and uptime, reducing downtime by 30% via proactive monitoring and fast issue resolution with IT and vendor teams.
- Developed training and audit programs for 50+ staff, accelerating onboarding by 40%, cutting documentation errors by 20%, and reducing rework by 35%.
Assistant Vice President/System Officer/HRIS Project Manager
State Street Corporation
01.1999 - 01.2003
- Company Overview: Quincy, MA
- Managed global implementation and upgrade projects for enterprise HR systems including PeopleSoft, Hyperion Analyzer Essbase, and Employee/Manager Self-Service platforms, delivering seamless integration across multi-regional operations. Acted as a strategic liaison between cross-functional development teams and global end-users, resolving complex application challenges and driving adoption. Traveled internationally (25%) to ensure hands-on support, stakeholder alignment, and project continuity—efforts that directly contributed to promotion from System Officer to Assistant Vice President.
- Led global PeopleSoft HRIS rollout across 14 countries, ensuring integration of a centralized database and meeting aggressive deadlines for streamlined data access.
- Spearheaded HR Hyperion Analyzer Essbase implementation, automating headcount reporting and boosting efficiency by 30% in collaboration with Corporate Finance and Information Services.
- Enhanced system security protocols with Corporate Security, implementing fingerprint authentication and background checks, reducing security incidents by 15%.
- Led the Global Assignment Project, improving expatriate compensation management and reducing compensation review cycles by 20%.
- Designed and maintained an MS Access Tracking Database, improving tracking and reporting efficiency by 40% through real-time user need visibility.
Senior Information Analyst
State Street Corporation
01.1997 - 01.1999
- Company Overview: Quincy, MA
- Performed high-impact product support for 100+ Mutual Fund and Insurance/Banking clients, serving as the primary liaison between clients and internal teams to ensure financial applications aligned with evolving business needs. Traveled up to 75% to client sites across the U.S. to lead application training, on-site installations, and issue resolution—strengthening client relationships and maximizing solution adoption.
Information Analyst
State Street Corporation
01.1995 - 01.1997
- Company Overview: Quincy, MA
- Delivered detailed analysis to define business and technical requirements for pension clients with portfolios totaling at $53 billion and $2 billion. Collaborated with cross-functional teams to translate complex client needs into scalable system solutions, driving strategic planning and data-informed decisions. Led end-user training to ensure successful solution adoption and client self-sufficiency.
Client Service Liaison
State Street Corporation
01.1994 - 01.1995
- Company Overview: Quincy, MA
- Led onboarding and training for Auditors and Portfolio Accounts, ensuring smooth implementation and adoption of services. Streamlined internal processes and built training plans to boost efficiency and accuracy. Served as the main contact for resolving complex issues, strengthening client trust and retention.
Auditor/Floater
State Street Corporation
01.1993 - 01.1994
- Company Overview: Quincy, MA
- Audited reports generated by the portfolio accountants to ensure accuracy and timeliness of monthly/quarterly/annual reports.
Portfolio Accountant
State Street Corporation
01.1991 - 01.1993
- Company Overview: Quincy, MA
- Worked on daily proofs and monitoring cash flow and calculated daily investment needs for all assigned funds and generated monthly/quarterly/annual financial statements for clients.
Education
M.S. - Health and Medical Informatics
Brandeis University
B.S. - Carroll School of Management
Boston College
Skills
- STRATEGIC COMMUNICATION – Skilled at translating complex technical needs into clear, actionable plans for stakeholders at all levels
- CROSS-FUNCTIONAL COLLABORATION – Proven ability to work effectively with both technical and business teams to achieve shared goals
- LEADERSHIP & TEAM MANAGEMENT – Experience leading projects and guiding teams through full project lifecycles
- PROBLEM SOLVING & CRITICAL THINKING – Strong analytical mindset to identify issues and implement targeted solutions
- ADAPTABILITY & CHANGE MANAGEMENT – Ability to drive adoption of new systems and processes, ensuring smooth transitions
- TRAINING & KNOWLEDGE SHARING – Proficient in user training and promoting continuous learning within teams
- RESULTS ORIENTATION – Focused on delivering measurable performance improvements aligned with business objectives
- STAKEHOLDER ENGAGEMENT – Skilled in understanding and aligning diverse stakeholder needs throughout project execution
Certification
- Project Management Certificate, Boston University
- Certified Hyland OnBase System Administrator
- Partnership Leadership Program
LANGUAGE
Fluent in Cantonese
Awards
Way to Shine Recipient, Information Technology (IT) Employee Spotlight, Coach Intern Program Sponsor, Eversource Walk for Boston Children’s Hospital
Timeline
Information Technology Manager II
Boston Children's Hospital
01.2019 - 01.2025
Health Information Management Operation Manager
Boston Children's Hospital
01.2011 - 01.2019
Application Support Specialist II
Boston Children's Hospital
01.2004 - 01.2011
Assistant Vice President/System Officer/HRIS Project Manager
State Street Corporation
01.1999 - 01.2003
Senior Information Analyst
State Street Corporation
01.1997 - 01.1999
Information Analyst
State Street Corporation
01.1995 - 01.1997
Client Service Liaison
State Street Corporation
01.1994 - 01.1995
Auditor/Floater
State Street Corporation
01.1993 - 01.1994
Portfolio Accountant
State Street Corporation
01.1991 - 01.1993
B.S. - Carroll School of Management
Boston College
M.S. - Health and Medical Informatics
Brandeis University
Similar Profiles
KAELA J. REDDKAELA J. REDD
Ambulatory Clinic Supervisor III at Boston Children's HospitalAmbulatory Clinic Supervisor III at Boston Children's Hospital
Cassandra JulesCassandra Jules
Clinical Assistant at Boston Children's HospitalClinical Assistant at Boston Children's Hospital
Kayla Elyse Turner, LICSWKayla Elyse Turner, LICSW
Social Worker, Emergency Department at Boston Children's HospitalSocial Worker, Emergency Department at Boston Children's Hospital
ASHLEY RENAUDASHLEY RENAUD
Sr. Clinical Quality Improvement Specialist at Boston Children's HospitalSr. Clinical Quality Improvement Specialist at Boston Children's Hospital
Christian FontenotChristian Fontenot
Receptionist at Courtyard by MarriottReceptionist at Courtyard by Marriott