Julia Hache
Hudson
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
L&S Boule Insurance Agency
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Finalized sales and collected necessary deposits.
- Monitored customer feedback and identified areas of improvement.
- Analyzed customer needs to provide customized insurance solutions.
- Designed presentations and marketing materials to promote insurance products.
Bank Teller
St Mary's Credit Union
02.2023 - 06.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained friendly and professional customer interactions.
Activities Assistant
New Horizons At Marlborough
11.2022 - 02.2023
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Scheduled movies, entertainment, and other special events.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Planned and prepared meals to supply residents with nutritious and appealing meals.
- Assisted in preparing recreational materials and supplies for each activity.
- Monitored participation in recreational activities to provide assistance to participants.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Collaborated with other recreation staff in developing new recreational activities.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Housekeeper
Artisan At Hudson
02.2021 - 10.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Operated electronic backpack vacuums and floor sweepers.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
Certified Nursing Assistant
Artisan At Hudson
06.2021 - 07.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented care actions by completing records and logs in medical software system.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Customer Service Representative
Shaws Star Market
07.2019 - 02.2021
- Removed trash, swept, and mopped floors for professional appearance.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Operated cash register to accurately process and record customer payments.
- Managed efficient cash register operations.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science - Business Economics
Worcester State University
Worcester, MA05.2025
High School Diploma -
Assabet Valley Regional Technical School
Marlborough, MA05.2022
Skills
- Data Collection
- Scheduling
- Data Entry
- Report Generation
- Account Updating
- Payment Processing
ISHA competing
Member of Worcester State's ISHA equestrian team.
Timeline
Customer Service Representative
L&S Boule Insurance Agency
07.2023 - Current
Bank Teller
St Mary's Credit Union
02.2023 - 06.2023
Activities Assistant
New Horizons At Marlborough
11.2022 - 02.2023
Certified Nursing Assistant
Artisan At Hudson
06.2021 - 07.2022
Housekeeper
Artisan At Hudson
02.2021 - 10.2022
Customer Service Representative
Shaws Star Market
07.2019 - 02.2021
Bachelor of Science - Business Economics
Worcester State University
High School Diploma -
Assabet Valley Regional Technical School
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