Marie Wright
Boston,MA
Summary
Accomplished, detailed-oriented and knowledgeable network administrator and project manager with 22+ years of experience in optimizing productivity, efficiency, technical support, project management, budget forecasting, resource management and customer service across various environments. Excellent analytical skills for business intelligence, data analysis, presenting ideas and business plans for executive-level decision making and providing technical support for administrative and end-user applications. Adept at maintaining network infrastructure including setting up and monitoring backup systems with experience in emergency recovery. Proven ability for developing creative business solutions, leveraging different methodologies, testing applications, database management, web designing, network protocol and troubleshooting. Strong work ethic and commitment for compliance with professional codes, regulations and company's policies. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Part-time Network Assistant
Conversion Law Foundation
- Successfully put together and configured new desktop computers for clients.
- Helped clients fix problematic computer software and printers.
- Installed various software and/or hardware on both new and old computer systems.
- Provided technical support, including password resets and server backups and responded to inquiries.
Part-time Membership Assistant
Conversion Law Foundation
- Managed quarterly direct mail campaigns that promoted steady growth of organizational memberships.
- Responsible for processing all supply orders, as well as overseeing quality assurance for all products.
- Performed administrative duties such as filing, screening phone calls and taking messages, sorting and organizing.
Receptionist
Conversion Law Foundation
- Prepared billing statements and receipts for clients and maintained adequate inventory of office supplies.
- Assisted in planning and preparation of meetings, conferences and conference telephone calls.
- Retrieved construction plans to respond to customer requests promptly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Independent Contractor
M.aw Enterprise LLC
2016.01 - Current
- Define project scope, created and maintained complex project plans and project documentation.
- Develop IT delivery roadmaps that outlined long term strategy and alignment with business goals.
- Educate clients and their internal stakeholders of digital strategy and marketing best practices, alongside, assisting and working closely with directors/management to better develop lucrative ways to survey media movement.
- Research new marketing and technological initiatives, while assisting in new business lead generation.
- Experienced and skilled with extensive knowledge in managing, as well as, navigating social media platforms/channels with proficiency, while generating promotional and marketing content.
- Testing and implementing customized software templates for various environments and customers.
- Manage talent by developing and providing guidance on public/media outreach that is instrumental in reaching target audience, while demonstrating marketing ability to acquire desired results for promotional and publication purposes.
- Provide training to management and staff related to usage of new software and procedures.
- Develop functional requirements documentation for digital projects to ensure final solutions for business problems.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
IT Independent Contractor
Conservation Law Foundation
1998.04 - 2000.04
- Researched and provided technology-related purchase and lease recommendations for clients.
- Troubleshoot computer issues and utilized customer service soft skills to defuse technology frustrations.
- Developed successful strategies and drive improvement tactics to meet current and future staffing needs.
- Conducted phone screens, assessment interviews and facilitates candidate feedback process
- Assisted Director of Operations with budget planning process for FY 2000/2001.
- Chaired interviewing process for MIS position replacement and trained IT assistant.
- Responsible for installation and relocation of all computer equipment onto new workstations.
- Led team to delegate work, coordinate scheduling and interact with officials for technical issues & computer setup.
- Provided technical support and issue resolution to users via multiple remote assistance platforms.
Manager of Information Systems
Conservation Law Foundation
1988.11 - 1999.03
- Administrator of Novell 4.1 LAN/WAN spanning 4 offices in 4 states in New England.
- Provided data and analytics to create inventory targets to assist production and prevent over/under stocks.
- Created and fully responsible for disaster recovery program and IT security procedures.
- Trained technical staff in network operations and telephone system and oversaw training of administrative staff.
- Hired, supervised and motivated IT personnel; completed performance reviews.
- Responsible for development and maintenance of departmental website.
- Developed and managed contract process and successfully resolved all outstanding contractual claims.
- Planned and reviewed production and project schedules to ensure client specifications were met.
- Conducted system requirement analysis and establishment of all off-site offices.
- Developed and managed all information technology policies and procedures.
- Management of general office administration personnel, website development and mass marketing.
- Deployed on-site software design changes to meet needs of internal business units and facilitated client training initiatives.
Network Administrator
Conversion Law Foundation
1992.11 - 1995.07
- Actively practiced and support company operating policies and procedures.
- Supported and maintained LAN/WAN and related equipment in new building at 62 Summer Street.
- Trained staff on hardware and software technologies in all four locations
- Assisted in authoring design documentation associated with software development projects.
- Configured end-user devices such as laptops/desktops, printers, and shared office equipment.
- Coordinated with other Administrators to resolve large issues requiring multiple professionals and their input.
- Evaluated, recommended, and installed computers, network hardware, peripheral equipment, and software.
Education
Skills
- Leadership Skills
- Project Management/IT Contract Management
- Project Planning
- Backup System Management
- Troubleshooting/Problem Solving Skills
- Network Administration/System Coordinator
- Software Development
- Online Safety & Security
- Firewall Management
- System Documentation
- Analytical Skills
- Disaster Recovery/Technical Support
- Training & Development
- Operation Management
- IT Vendor Management
- Resource Management
- Software Customization
Certification
- Boston University Novell CAN and CNE programs - 03/1995
- Network Engineering Certificate - Boston University
Activities
- National Advocate for breast cancer awareness
- Volunteer at Rosie's Place in Boston, teaching ESL and computer skill classes.
- Founder, Team Cancer Free a 501c3 non-profit organization
Timeline
Independent Contractor
M.aw Enterprise LLC
2016.01 - Current
IT Independent Contractor
Conservation Law Foundation
1998.04 - 2000.04
Network Administrator
Conversion Law Foundation
1992.11 - 1995.07
Manager of Information Systems
Conservation Law Foundation
1988.11 - 1999.03
Part-time Network Assistant
Conversion Law Foundation
Part-time Membership Assistant
Conversion Law Foundation
Receptionist
Conversion Law Foundation
- Boston University Novell CAN and CNE programs - 03/1995
- Network Engineering Certificate - Boston University
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