Julian Amorim-Hernandez
Beverly
Summary
Offering a positive attitude and a genuine interest in helping others, I am ready to thrive in every environment. I bring the ability to learn quickly, ensuring accurate and efficient support and services. I am ready to use and develop my communication and problem-solving skills in volunteer/internship roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shaws Star Market
03.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained and processed invoices, deposits, and money logs.
Intership
Bates Elementary School
09.2023 - 06.2024
- Aided classroom management by providing one-on-one support for students requiring additional assistance.
- Enhanced student engagement by implementing interactive and hands-on activities in the classroom.
- Helped students with homework and gave additional tips on studying techniques.
Education
Bachelor - Social Work
Salem State University
Salem, MA05-2027
High School Diploma -
Salem High School
Salem, MA06-2023
Skills
- Relationship building
- Problem resolution
- Critical thinking
- Active listening
- Customer service
- Data entry
Certification
- OSHA Certified
Timeline
Intership
Bates Elementary School
09.2023 - 06.2024
Customer Service Representative
Shaws Star Market
03.2020 - Current
- OSHA Certified
Bachelor - Social Work
Salem State University
High School Diploma -
Salem High School
Similar Profiles
Jax WarrenJax Warren
Cashier Supervisor at Shaws Star MarketCashier Supervisor at Shaws Star Market
Lee IsaiahLee Isaiah
Front End Retail Cashier at Shaws Star MarketFront End Retail Cashier at Shaws Star Market
Kayden FulbeckKayden Fulbeck
Cashier at Shaws Star MarketCashier at Shaws Star Market