Julian Garcia
Concierge
Everett
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Crew Member
Dunkin Donuts
04.2020 - 10.2023
- Provided exemplary customer service by accurately taking orders and delivering them promptly
- Efficiently operate cash register, handling transactions and maintaining cash drawer accuracy
- Collaborate with team members to ensure a clear and organized dining area
Crew Member
McDonald's
02.2023 - 06.2023
- Demonstrated exceptional customer service skills through positive interactions with customers and resolving issues
- Effectively worked within a fast-paced team environment to ensure efficient service and order accuracy
- Maintained cleanliness and sanitation standards in accordance with company guidelines
Sales Associate
The Home Depot
09.2023 - 03.2024
- Developed strong customer service skills by consistently meeting and exceeding sales targets
- Demonstrated product knowledge to provide accurate and valuable insights to customers
- Actively participated in team-based sales events and initiatives to drive overall store performance
Concierge
Northeast Security
05.2024 - 05.2025
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Education
High School Diploma -
Chelsea High School
Chelsea, MA 08.2019 - 05.2023
Skills
- Customer Service
- Communication
- Time management
- Accurate record keeping
- Front desk support
Timeline
Concierge
Northeast Security
05.2024 - 05.2025
Sales Associate
The Home Depot
09.2023 - 03.2024
Crew Member
McDonald's
02.2023 - 06.2023
Crew Member
Dunkin Donuts
04.2020 - 10.2023
High School Diploma -
Chelsea High School
08.2019 - 05.2023
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