Juliana DiCorato
Topsfield,MA
Summary
I present strong critical thinking, problem-solving, and organizational skills in both the workplace and in my own personal life. My core values include strong work ethic, responsibility, and creativity, which I have acquired through several years of experience with customer service and team-building. I strive to create a comfortable, inclusive, and efficient work environment.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Serenitee Restaurant Group
08.2023 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency in a high-volume environment.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Team Leader
Noire Dispensary
08.2021 - 06.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Created personal and comfortable atmosphere by working with customers one-on-one to find products that best suits their needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
Assistant Manager/Barista
Green Point Juicery
01.2021 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Route Sales Manager/Driver, Warehouse Orders
Snyder's-Lance Inc.
07.2019 - 12.2020
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Analyzed sales and customer data to identify buying trends and offer recommendations.
Sales Associate
Express Clothing
04.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Panera Bread
06.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
Cashier
Countryside Deli
06.2014 - 06.2017
- Operated cash register to process sales transactions, handle cash and make change.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
Education
Bachelor of Arts - Philosophy And Medical Humanities
Seton Hall University
South Orange, NJ05.2023
High School Diploma -
Lynnfield High School
Lynnfield, MA06.2019
Skills
- Guest Satisfaction
- Output Improvements
- Customer Retention
- Staff Management
- Critical Thinking Skills
- Organizational Skills
- Team Building
- Computer and POS
- Problem-Solving Skills
- Sales Analysis
- Employee Scheduling
- Business Development
Timeline
Assistant General Manager
Serenitee Restaurant Group
08.2023 - Current
Team Leader
Noire Dispensary
08.2021 - 06.2023
Assistant Manager/Barista
Green Point Juicery
01.2021 - 07.2021
Route Sales Manager/Driver, Warehouse Orders
Snyder's-Lance Inc.
07.2019 - 12.2020
Sales Associate
Express Clothing
04.2018 - 08.2019
Cashier
Panera Bread
06.2017 - 04.2018
Cashier
Countryside Deli
06.2014 - 06.2017
Bachelor of Arts - Philosophy And Medical Humanities
Seton Hall University
High School Diploma -
Lynnfield High School
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