Juliana Mazo
Attleboro
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
8
8
years of professional experience
Work History
Citizens Bank Banker
Citizens Bank
02.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Citizens Bank Teller
Citizens Bank
06.2021 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
McDonald`s Shift Manager
McDonald's Restaurant
02.2019 - 05.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
SkyZone Event Host
SkyZone Trampoline Park
03.2016 - 02.2019
- Mentored junior staff members in effective event management techniques, fostering a collaborative work environment that led to stronger team performance.
- Developed creative marketing strategies to promote events, attracting new clients and expanding the business''s reach.
- Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
- Coordinated schedules and timelines for events.
- Ensured compliance with safety regulations during events, proactively addressing hazards or deficiencies before they became issues for guests or staff.
Education
Bachelor of Science - Industrial Psychology
Bridgewater State University
Bridgewater, MA05.2023
High School Diploma -
Attleboro High School
Attleboro, MA06.2019
Skills
- Customer Service
- Cash Handling
- Creative Thinking
- Team Coaching and Training
- Risk management policies
- Meeting Sales Goals
- Team Collaboration
- Staff Management
Timeline
Citizens Bank Banker
Citizens Bank
02.2022 - Current
Citizens Bank Teller
Citizens Bank
06.2021 - Current
McDonald`s Shift Manager
McDonald's Restaurant
02.2019 - 05.2023
SkyZone Event Host
SkyZone Trampoline Park
03.2016 - 02.2019
Bachelor of Science - Industrial Psychology
Bridgewater State University
High School Diploma -
Attleboro High School
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