Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Juliana Sanchez

New Bedford

Summary

I provide banking professionalism with a strong foundation in customer service and transaction management, and am known for delivering exceptional client experiences. I have the proven ability to adapt to dynamic environments and collaborate effectively with team members to achieve organizational goals. I have been recognized for fostering trust and ensuring accurate financial transactions.

Overview

4
4
years of professional experience

Work History

Representative Teller

Santander Bank Us
07.2023 - Current
  • Fostered trust with clients through strict adherence to banking confidentiality standards and practices
  • Provided exceptional customer service, fostering long-lasting relationships with clients
  • Demonstrated adaptability through effective communication with diverse clientele from various backgrounds
  • Promoted a secure banking environment by strictly following security protocols and reporting suspicious activity
  • Preforming check and cash deposits, making bank checks, cash withdrawals, check cashing, payments, and transfers
  • Negotiable Custodianship


Shift Leader Manager

Cold Stone
03.2022 - 05.2023
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions
  • Trained and mentored new employees to maximize team performance
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction

Brand Representative

Holister
06.2021 - 01.2023
  • Completed floorsets, filled floor, and rang up customers
  • Provided excellent customer service, resulting in positive feedback and repeat business
  • Enhanced sales performance through effective communication of product features and benefits
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store

Education

Associates - Buisness And Finance

Bristol Community College
Fall River, MA
06-2028

High School Diploma -

New Bedford High School
New Bedford, MA
06-2023

Skills

  • Patience and empathy
  • Listening and comprehension
  • Professionalism and courtesy
  • Quick learner
  • Adapting to procedural changes
  • Consistency
  • Efficient, accurate
  • Cash handling expertise including all forms of transactions
  • Team work to ensure everyone is successful as a unit
  • Understanding credit cards and loans
  • Holding conversations with clients regarding high yield savings and guiding them to opening the accounts and bringing in "new money" into the branch
  • Briefly educated in Power Of Attorney procedures within Santander
  • Educated in fixing operational mistakes, and being a part of an operationally sound branch
  • Experience with training tellers and educating branch operational managers in short staffed locations

Accomplishments

    I began in Santander as a part-time teller. Within a year of working I was promoted to full-time teller and awarded the Excellence Award due to maintaining consistency and exceptional customer service which has been proven through my CSAT. I also provided flexibility and helping any branch in need and providing an example through my performance.

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Representative Teller

Santander Bank Us
07.2023 - Current

Shift Leader Manager

Cold Stone
03.2022 - 05.2023

Brand Representative

Holister
06.2021 - 01.2023

Associates - Buisness And Finance

Bristol Community College

High School Diploma -

New Bedford High School

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Juliana Sanchez