Juliana Smith
Rockland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
5
5
years of professional experience
Work History
Auto Team Leader
Rockland Federal Credit Union
Rockland
04.2024 - Current
- Implemented process improvements to streamline workflow efficiency.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Mentored staff to enhance skills and improve team performance.
- Maintained accurate records of transactions and reports
- Balance and reconciliation general ledgers to meet credit union standards and regulations
Assistant to The Collector
Town of Holbrook
Holbrook
09.2023 - 03.2024
- Processes Municipal Lien Certificates and Betterments.
- Balances recipients and payments on a monthly, weekly, and daily basis.
- Process and correct return payments and bank adjustments.
- Submitted refunds, demands, and warrants.
Member Service Representative
Rockland Federal Credit Union
Rockland
07.2021 - 09.2023
- Helped members resolve account problems, handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
- Audited member account information to identify issues for compliance.
- Answered member inquiries involving rates, products and loan application status to facilitate quality member service.
- Assisted with the opening of new accounts following compliance procedures.
- Provided guidance to members on how best to use products or services offered by the Credit Union.
- Assisted members taking auto and personal loan applications, gathered the proper documentation and closed on the loans.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH10-2025
High School Diploma -
Rockland High School
Rockland06-2020
Skills
- Multitasking and Prioritization
- Artificial Intelligence
- Financial Reconciliation & Reporting
- Attention to detail
- Collaboration
- Team leadership
Timeline
Auto Team Leader
Rockland Federal Credit Union
04.2024 - Current
Assistant to The Collector
Town of Holbrook
09.2023 - 03.2024
Member Service Representative
Rockland Federal Credit Union
07.2021 - 09.2023
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Rockland High School