Open To Work
Julianna Diaz
Methuen
Summary
Results-driven customer service professional with 5-plus years in high-volume environments, adept at resolving inquiries efficiently and building trust with clients. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Bilingual in English and Spanish, ready to leverage diverse experience to drive team success.
Overview
12
12
years of professional experience
Work History
Provider
Little Me Learning Program
Lawrence
05.2018 - 12.2025
- Communicate daily with families to understand needs and deliver excellent service.
- Manage administrative tasks including scheduling, documentation, and client follow-up.
- Maintain organized records, ensuring compliance with all policies and safety standards.
- Build trusted relationships through professionalism, reliability, and empathy.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Service Associate
Pasticceria Monteleone Bakery
04.2016 - 05.2018
- Delivered friendly, personalized service to a high volume of customers daily.
- Handled transactions accurately, balanced registers, and managed order details.
- Promoted new menu items and special offers to increase daily sales.
- Trained and guided new team members on customer service standards and procedures.
Cashier
ShopRite Supermarket
Brooklyn
10.2015 - 04.2016
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted customers with inquiries and provided product information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Youth Program Assistant
NIA Community Service Network
02.2015 - 10.2015
- Supported program operations by maintaining organized communication with parents and staff.
- Coordinated and supervised group activities, demonstrating leadership and patience.
- Maintained accurate attendance and progress records.
Front Desk Receptionist
Sunset Gym
09.2013 - 06.2015
- Answered member inquiries by phone and in person; managed daily check-ins and payments.
- Handled high call volumes and scheduled appointments efficiently.
- Maintained accurate records of transactions and member data.
Education
High School Diploma -
West Brooklyn Community High School
Brooklyn, NYSkills
- Time management
- Record keeping
- Scheduling efficiency
- Problem solving
- Effective communication
- Leadership training
- Empathy in interactions
- Active listening
- Organization and time management
- Remote office availability
- Team building
- Conflict resolution
- Multitasking Abilities
- Customer service
- Analytical and critical thinking
- Client relationship management
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Provider
Little Me Learning Program
05.2018 - 12.2025
Customer Service Associate
Pasticceria Monteleone Bakery
04.2016 - 05.2018
Cashier
ShopRite Supermarket
10.2015 - 04.2016
Youth Program Assistant
NIA Community Service Network
02.2015 - 10.2015
Front Desk Receptionist
Sunset Gym
09.2013 - 06.2015
High School Diploma -
West Brooklyn Community High School