Julianna Lotti
Hadley
Summary
Personable and empathetic, with genuine passion for helping others achieve emotional well-being. Possesses foundational understanding in psychological principles and effective communication techniques, with focus on active listening and problem-solving. Committed to fostering positive change and providing support to individuals in need.
Overview
7
7
years of professional experience
Work History
Counselor Advocate Volunteer
SASA Hotline, Center for Women and Community
08.2024 - Current
- As a Crisis Counselor at a Sexual Assault Support and Advocacy Hotline, I provided compassionate, confidential support to survivors of sexual assault and violence via phone, text, and online platforms
- I offered crisis intervention, emotional support, and connected clients with essential resources, including legal, medical, and counseling services
- Maintaining a trauma-informed and non-judgmental approach, I assisted survivors in navigating the reporting process and accessing community resources
- I also collaborated with multidisciplinary teams to ensure survivor-centered care and appropriate follow-up
- Additionally, during call I ensured client interactions were in adherence to confidentiality policies and legal requirements, ensuring that all communication was respectful, supportive, and empowering for those in need
Server and Bartender
Outlook Farm Brewery
06.2024 - 09.2024
- I provided exceptional customer service in a fast-paced environment
- I managed both the bar and dining areas, ensuring prompt, efficient service while maintaining a positive and engaging atmosphere
- I was responsible for taking orders, preparing and serving beverages, and processing transactions using point-of-sale systems
- Additionally, I collaborated with team members to maintain cleanliness and organization, handle customer inquiries or concerns, and create a welcoming environment that encouraged repeat business
- My ability to multitask, communicate effectively, and adapt to changing customer needs contributed to a smooth operation and customer satisfaction
Waitress, Hostess, and Busser
Jack's Abby Craft Lagers
06.2021 - 09.2022
- Roles included waitress, hostess, and busser
- I was responsible for serving customers, cleaning tables, and restocking
- I also served events and organized the seating of guests to optimize service
- I learned how to work in a fast paced work environment while multitasking the needs of the customers
Boston Pedorthic
11.2020 - 05.2021
- I worked in the home of Elizabeth Schuster, making pedorthic inserts for their company
- During my time here I made traditional custom made orthotics through plaster casting and vacuum pressing
- I worked independently and learned how to make custom items fit for a specific consumer
- I learned to work with plaster, foam, and shaving materials to create technical inserts
Guest Services
Jordan's Furniture- IMAX Theater
03.2019 - 03.2020
- While working in the IMAX Guest Services department, I completed cash and credit transactions for ticket and food sales
- I was also responsible for cleaning the serving area and theatre as well as greeting customers as they entered the store
- I have hands-on experience with working with many different people and customers
Studio Assistant (Volunteer)
Danforth Art Museum
06.2018 - 09.2019
- Over the summers of 2018 and 2019 I volunteered at a kid's summer art camp
- During this job I worked 8 hours a day 5 days a week for the summer
- My assignment was as a Studio Assistant requiring that I assist the teachers with taking care of the students and keeping them safe in a busy art camp environment
- I also helped clean the room before and after classes and monitor the students during lunch
Education
Bachelor of Science - Public Health, Art
University of Massachusetts Amherst
Amherst, MA01.2025
High School -
Holliston High School
Holliston, MA05.2021
Skills
- Crisis intervention techniques
- Emotional support
- Time management
- Team collaboration
- File and record keeping
- Customer service
Certificatesandtraining
- CPR and First Aid Training, 02/01/20
- Wilderness First Aid, 08/01/24
- Sexual Violence Crisis Training, 08/01/24
Timeline
Counselor Advocate Volunteer
SASA Hotline, Center for Women and Community
08.2024 - Current
Server and Bartender
Outlook Farm Brewery
06.2024 - 09.2024
Waitress, Hostess, and Busser
Jack's Abby Craft Lagers
06.2021 - 09.2022
Boston Pedorthic
11.2020 - 05.2021
Guest Services
Jordan's Furniture- IMAX Theater
03.2019 - 03.2020
Studio Assistant (Volunteer)
Danforth Art Museum
06.2018 - 09.2019
Bachelor of Science - Public Health, Art
University of Massachusetts Amherst
High School -
Holliston High School
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