Summary
Overview
Work History
Education
Refrences
Timeline
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Julianne Downie

Hampden

Summary

Outgoing and reliable Brand Ambassador with several years of experience in sales and marketing. Trusted to positively represent brand by being well-versed and knowledgeable in all products. Consistently communicates and engages customers about products and current promotions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Senior Brand Ambassador

American Eagle Outfiters
West Hartford
05.2025 - Current
  • Engaged customers through product knowledge and brand storytelling.
  • Collaborated with team members to maintain store presentation standards.
  • Act as a customer service expert by consistently providing outstanding service and fostering an engaging shopping environment.
  • Drive sales by identifying customer needs, offering styling advice, and promoting loyalty programs and brand initiatives.
  • Support fitting room and cash wrap areas to ensure smooth and efficient customer transactions.
  • Assist in training and developing Brand Ambassadors in all aspects of the business.

Brand Ambassador

American Eagle Outfitters
West Hartford
10.2024 - 05.2025
  • Greet customers promptly and enthusiastically, engaging in meaningful conversations to understand their needs.
  • Deliver personalized service and styling advice to ensure customer satisfaction and loyalty.
  • Promote the AEO loyalty program and current promotions to enhance the customer’s shopping experience.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.

Keyholder

Forever 21
Holyoke
11.2023 - 08.2024
  • Managed daily store operations, including opening and closing procedures, ensuring compliance with company policies.
  • Oversaw inventory management, including ordering, receiving, and stocking merchandise to maintain optimal levels.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Handled cash management, including daily sales reconciliation and deposits.
  • Implemented promotional displays and merchandising strategies to drive sales and enhance customer experience.
  • Resolved customer inquiries and complaints promptly, ensuring a positive shopping experience.
  • Collaborated with management to develop and execute sales strategies that increased store profitability.

Assistant Manager/Keyholder Manager

Rue21
Holyoke
11.2021 - 10.2022
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates
  • Assist with training team members as requested
  • Take lead on the floor to supervise the team and manage store operations when Store Manager is not present in-store; be fully responsible for opening and/or closing of the store for assigned shift
  • Foster a work environment for teamwork, productivity, and employee engagement
  • Uphold company and store standards, policies, and procedures
  • Role model high performance and behaviors
  • Write, prepare and send daily reports

Lead Brand Representative

Abercrombie & Fitch/ Hollister Co.
Holyoke
02.2019 - 09.2021
  • Managed daily store operations, including opening and closing procedures, ensuring compliance with company policies.
  • Oversaw inventory management, including ordering, receiving, and stocking merchandise to maintain optimal levels.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Handled cash management, including daily sales reconciliation and deposits.
  • Implemented promotional displays and merchandising strategies to drive sales and enhance customer experience.
  • Resolved customer inquiries and complaints promptly, ensuring a positive shopping experience.
  • Collaborated with management to develop and execute sales strategies that increased store profitability.

Education

Bachelor of Arts - Early Childhood Education

University of Arizona
Tucson, AZ
11-2021

Associate of Arts - Early Childhood Education

Holyoke Community College
Holyoke, MA
05-2016

High School Diploma -

East Longmeadow High School
East Longmeadow, MA
06-2011

Refrences

Refrences:

Elizabeth Bruno- Charlotte Russe Store Manager

Contact: (413) 883-5276

Lauren Cato- Charlotte Russe Assistant Manager

Contact: (413) 271-4733

Rachel Ferreira- Rue 21 District Manager

Contact (774) 487-0192

Timeline

Senior Brand Ambassador

American Eagle Outfiters
05.2025 - Current

Brand Ambassador

American Eagle Outfitters
10.2024 - 05.2025

Keyholder

Forever 21
11.2023 - 08.2024

Assistant Manager/Keyholder Manager

Rue21
11.2021 - 10.2022

Lead Brand Representative

Abercrombie & Fitch/ Hollister Co.
02.2019 - 09.2021

Bachelor of Arts - Early Childhood Education

University of Arizona

Associate of Arts - Early Childhood Education

Holyoke Community College

High School Diploma -

East Longmeadow High School

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Julianne Downie