Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julie Cotto Marrero

Springfield

Summary

Detail-oriented Front Desk Coordinator with expertise in scheduling, electronic recordkeeping, and bilingual communication. Committed to enhancing patient experiences through exceptional service and efficient front desk operations.

Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.

Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.

Professional administrative expert with proven ability to manage front desk responsibilities and improve organizational efficiency. Brought valuable experience in client relations and office management. Known for strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.

Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables, and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

8
8
years of professional experience

Work History

Front Desk Coordinator

Family Orthodontics and Company
05.2025 - Current
  • Managed patient scheduling and appointment confirmations to optimize clinic workflow.
  • Coordinated front desk operations, ensuring smooth patient check-in and check-out processes.
  • Assisted in maintaining accurate patient records using electronic health record systems.
  • Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
  • Collaborated with orthodontic staff to streamline treatment coordination and improve patient experience.
  • Scheduled appointments in computer system.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Provided administrative support to management staff, contributing to overall office productivity.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.

After-School Tutor

Homework House Holyoke
09.2023 - 06.2025
  • Developed personalized lesson plans to enhance student understanding in core subjects.
  • Facilitated engaging tutoring sessions that promoted critical thinking and problem-solving skills.
  • Collaborated with educators to align tutoring strategies with classroom objectives and curriculum standards.
  • Monitored student progress and provided constructive feedback to foster academic growth.
  • Assisted students in homework completion, reinforcing concepts learned during school hours.
  • Created a supportive learning environment that encouraged student participation and confidence-building.
  • Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
  • Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Supported students with helpful study habits and exam strategies.
  • Developed methods to motivate and engage students in learning.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.
  • Reviewed computer science class material with students to support discovery of correct answers to problems.

Patient Care Taker

Stravos
01.2018 - 04.2025
  • Delivered compassionate care, ensuring comfort and well-being of patients throughout daily activities.
  • Assisted in medication administration, adhering to safety protocols and enhancing treatment compliance.
  • Monitored vital signs and reported changes to nursing staff, facilitating timely interventions.
  • Collaborated with healthcare teams to develop individualized care plans based on patient needs.
  • Supported patients with mobility challenges through physical assistance and proper use of adaptive equipment.
  • Collaborated with healthcare professionals to develop comprehensive care plans tailored to each patient''s unique needs.
  • Participated in ongoing professional development opportunities to stay up-to-date on best practices within the field of patient care.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Education

High School Diploma -

Ap Leto High School
Tampa, FL
06-2010

Skills

  • Administrative skills
  • Administrative support
  • POS systems
  • End-of-day reporting
  • Visitor check-in skills
  • Multi-line phone systems
  • Listening skills
  • Effective planning
  • Electronic recordkeeping
  • Office administration
  • Scheduling appointments
  • Data entry
  • Scheduling
  • Mail handling
  • Appointment setting
  • Records maintenance
  • Fluent in [English] and [Spanish]
  • Microsoft office
  • Front office support
  • Credit and cash payments
  • Hospitality service expertise
  • Housekeeping

Languages

Spanish
Full Professional

Timeline

Front Desk Coordinator

Family Orthodontics and Company
05.2025 - Current

After-School Tutor

Homework House Holyoke
09.2023 - 06.2025

Patient Care Taker

Stravos
01.2018 - 04.2025

High School Diploma -

Ap Leto High School
Julie Cotto Marrero