Julie Larios
Webster
Summary
Dynamic professional with extensive experience in millwork and flooring sales. Skilled in product knowledge and conflict resolution, effectively translating customer needs into innovative designs. Committed to enhancing customer satisfaction through tailored solutions and collaborative communication.
Overview
9
9
years of professional experience
Work History
Virtual Millwork Install Design Specialist
Home Depot
Atlanta
10.2023 - Current
- Assisted customers in selecting new door designs for home improvement projects.
- Developed multiple design concepts based on customer's requirements and preferences.
- Worked with client via email, phone and virtual meetings via Teams to collect information to complete designs
- Created product designs in alignment with specifications.
Sales Specialist
Home Depot
Atlanta
03.2017 - 10.2023
- Assisted customers in product selection and informed them about promotions in both Flooring and Millwork
- Developed product knowledge to answer customer inquiries effectively
- Handled customer complaints and partnered with my COS to ensure any issues with product or install were resolved issues to customer satisfaction
- Managed point-of-sale transactions efficiently and accurately
- Educated customers on product features and technical details to highlight benefits.
- Resolved customer complaints in a timely manner.
Education
Associate of Science - Computer Science
Johnson & Wales University
Providence, RI05-1989
Skills
- Design software
- Product customization
- Style selection
- Project coordination
- Visual communication
- Problem solving
- Attention to detail
- Effective communication
- Problem-solving aptitude
Timeline
Virtual Millwork Install Design Specialist
Home Depot
10.2023 - Current
Sales Specialist
Home Depot
03.2017 - 10.2023
Associate of Science - Computer Science
Johnson & Wales University