Julie Mitchell
Newburyport
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, recognized for enhancing guest satisfaction at Tuscan Sea Grill. Proven ability to mentor staff, streamline operations, and implement effective training programs, resulting in improved employee morale and retention. Expertise in high-volume dining and order accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Tuscan Sea Grill
06.2023 - Current
- Responsible for hiring and training of all servers.
- Motivated, trained, and disciplined employees to maximize performance.
- Responsible for FOH schedule of 25+ employees and managed team schedule with eye for coverage needs and individual strengths.
- Responsible for counting and scrubbing weekly bar inventory.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Restaurant Floor Manager
Tuscan Sea Grill
06.2020 - 06.2023
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
Restaurant Floor Manager
Tuscan Kitchen
06.2018 - 06.2020
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Responsible for hiring and training of all hosts, bussers, and barbacks.
- Responsible for recording accurate counts for weekly beverage inventory.
Server
Tuscan Kitchen
06.2016 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Exeter High School
Exeter, NH01-2009
Skills
- Exceptional customer service
- Strong work ethic
- Hospitality service expertise
- High volume dining
- Order accuracy
- Multitasking and organization
Certification
- Adult CPR/AED Training - Valid 2/24/2027
- Allergen Awareness Training - Valid 6/22/2027
Timeline
Assistant General Manager
Tuscan Sea Grill
06.2023 - Current
Restaurant Floor Manager
Tuscan Sea Grill
06.2020 - 06.2023
Restaurant Floor Manager
Tuscan Kitchen
06.2018 - 06.2020
Server
Tuscan Kitchen
06.2016 - 06.2018
High School Diploma -
Exeter High School
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