Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julie Mitchell

Newburyport

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, recognized for enhancing guest satisfaction at Tuscan Sea Grill. Proven ability to mentor staff, streamline operations, and implement effective training programs, resulting in improved employee morale and retention. Expertise in high-volume dining and order accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Tuscan Sea Grill
06.2023 - Current
  • Responsible for hiring and training of all servers.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Responsible for FOH schedule of 25+ employees and managed team schedule with eye for coverage needs and individual strengths.
  • Responsible for counting and scrubbing weekly bar inventory.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.

Restaurant Floor Manager

Tuscan Sea Grill
06.2020 - 06.2023
  • Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
  • Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
  • Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.

Restaurant Floor Manager

Tuscan Kitchen
06.2018 - 06.2020
  • Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
  • Responsible for hiring and training of all hosts, bussers, and barbacks.
  • Responsible for recording accurate counts for weekly beverage inventory.

Server

Tuscan Kitchen
06.2016 - 06.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Exeter High School
Exeter, NH
01-2009

Skills

  • Exceptional customer service
  • Strong work ethic
  • Hospitality service expertise
  • High volume dining
  • Order accuracy
  • Multitasking and organization

Certification

  • Adult CPR/AED Training - Valid 2/24/2027
  • Allergen Awareness Training - Valid 6/22/2027

Timeline

Assistant General Manager

Tuscan Sea Grill
06.2023 - Current

Restaurant Floor Manager

Tuscan Sea Grill
06.2020 - 06.2023

Restaurant Floor Manager

Tuscan Kitchen
06.2018 - 06.2020

Server

Tuscan Kitchen
06.2016 - 06.2018

High School Diploma -

Exeter High School
Julie Mitchell