Julie Oldham
Forestdale
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
16
16
years of professional experience
1979
1979
years of post-secondary education
Work History
Waitress
Mashland too
Sandwich
07.2024 - 08.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders and communicated them to the kitchen staff.
- Managed dining area cleanliness and organized table settings efficiently.
- Handled cash transactions and processed payments accurately.
- Collaborated with team members to ensure smooth restaurant operations.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Maintained knowledge of menu items to assist guests with selections.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Performed basic math calculations when computing bills for customers' meals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
Uncle Dave's
Dave Varney
Sandwich
04.2023 - 07.2024
- Completed day-to-day duties accurately and efficiently.
- Provided exceptional customer service to enhance dining experience.
- Assisted in food preparation and maintained cleanliness of workstations.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Managed table settings and ensured proper presentation of food and beverages.
- Processed customer orders accurately using point-of-sale system.
- Addressed customer inquiries and resolved complaints promptly and professionally.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Mashland too
Martin Finch
Sandwich
05.2009 - 07.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Recognized by management for providing exceptional customer service.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Trained new waitstaff on menu knowledge and customer service techniques.
- Developed and implemented training programs for improving service efficiency.
- Conducted regular performance evaluations to assess staff readiness and skills.
- Demonstrated proper food handling and safety practices to ensure compliance.
- Coordinated ongoing training sessions to keep staff updated on menu changes.
- Provided feedback to management on training program effectiveness and staff needs.
- Assisted management in creating a positive team environment through mentorship.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Reviewed servers' performance regularly by observing them interacting with customers during meal services.
- Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
Education
Associate of Arts - Business
Thomas College
Waterville, ME 09.1977 - 06.1979
York High School
York, METimeline
Waitress
Mashland too
07.2024 - 08.2025
Uncle Dave's
Dave Varney
04.2023 - 07.2024
Mashland too
Martin Finch
05.2009 - 07.2020
Associate of Arts - Business
Thomas College
09.1977 - 06.1979
York High School