Julie Reis
Woburn,MA
Summary
Results-driven Event Sales Manager with over 2 years of experience in planning and executing successful events in a fast-paced restaurant environment. Proven track record of driving sales, managing guest expectations, and leading teams to deliver exceptional customer experiences. Highly skilled in coordinating logistics, promoting services, and managing schedules to ensure seamless event execution. Strong communicator with the ability to build rapport with guests, resolve issues promptly, and ensure a positive, memorable experience. Seeking to leverage my expertise in customer service, event coordination, and sales to contribute to the success of excursions and deliver exceptional experiences for cruise passengers as an Assistant Excursion Manager.
Overview
6
6
years of professional experience
Work History
Sales Manager
Fogo de Chao
10.2023 - Current
- Managed the planning and execution of events, including corporate functions, private parties, and weddings, ensuring timely delivery and high-quality service.
- Collaborated with clients to understand their needs and designed customized event packages, resulting in increased sales and customer satisfaction.
- Led and trained a team of servers, bartenders, and event staff, ensuring smooth execution of events and optimal guest experience.
- Coordinated logistics, including scheduling, inventory management, and vendor relationships for seamless event operations.
- Developed and maintained relationships with clients and vendors, ensuring long-term business growth and repeat clients.
- Analyzed event performance, identifying opportunities for improvement in both customer service and operational processes.
- Created detailed event proposals and managed client expectations from initial contact through to post-event follow-up.
- Worked closely with other departments to ensure all event details, including guest accommodations, catering, and entertainment, met the client’s expectations.
Office Assistant
Fogo de Chao
01.2024 - 10.2024
- Provided administrative support to management and staff, including scheduling meetings, handling phone calls, and managing customer inquiries.
- Assisted in managing and updating schedules for restaurant staff, ensuring shifts were filled and operations ran smoothly.
- Coordinated reservation systems, ensuring that bookings were accurately recorded and guest preferences were noted.
- Managed guest correspondence, including confirming reservations, processing cancellations, and answering general inquiries about services and events.
- Assisted in maintaining office supplies, managing inventories, and ensuring that all office equipment was in good working condition.
- Developed and maintained databases for reservations, event bookings, and customer information, ensuring all records were up-to-date and accurate.
- Worked with the team to resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Assisted the management team in coordinating events and promotions, including gathering materials, communicating with vendors, and ensuring proper execution.
- Handled incoming and outgoing communications (emails, calls, and messages) in a timely and professional manner.
Server
Fogo de Chao
10.2022 - 04.2024
- Provided exceptional customer service to guests, taking orders, serving food and drinks, and ensuring an overall positive dining experience.
- Answered guest inquiries about menu items, specials, and restaurant services, delivering personalized recommendations based on guest preferences.
- Coordinated with kitchen staff to ensure timely and accurate preparation of orders and special requests.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming and comfortable environment for guests.
- Worked as part of a team, collaborating with other servers, kitchen staff, and management to ensure smooth operations during busy periods.
- Handled guest complaints and concerns in a professional and timely manner, ensuring guest satisfaction and resolving issues effectively.
- Upsold menu items and promoted restaurant specials, increasing revenue through suggestive selling.
- Prepared bills and processed payments, ensuring accurate transactions and efficient check-out procedures.
- Assisted in setting up for events and special dining services, ensuring that all logistics were handled seamlessly.
- Trained and mentored new staff in restaurant procedures, ensuring consistent service delivery.
Crew Member
Dunkin' Donuts
08.2019 - 10.2022
- Provided exceptional customer service by taking orders, answering inquiries, and ensuring customer satisfaction in a high-volume, fast-paced environment.
- Prepared and served food and beverages with attention to quality, safety, and customer preferences, maintaining high standards of hygiene and cleanliness.
- Managed cash transactions, including operating the register, processing payments, and providing correct change to customers.
- Collaborated with team members to ensure smooth and efficient operations, especially during busy shifts, to meet customer demand and service goals.
- Handled customer complaints and concerns with professionalism, offering timely solutions to ensure customer satisfaction and retention.
- Maintained cleanliness and organization of the store, including both front and back areas, ensuring compliance with health and safety regulations.
- Assisted in inventory control, managing stock levels, and ensuring the timely restocking of products to avoid shortages during high-demand periods.
- Promoted store specials and upselling products to increase sales and enhance the customer experience.
- Trained and mentored new employees, helping them integrate into the team and ensuring they understood company policies and procedures.
- Processed and prepared orders efficiently, ensuring accuracy and speed in delivering products to customers.
Education
High School Diploma -
Instituto Educacional Imperador
Castanhal, Panama Brazil07-2021
Skills
- Event Planning & Coordination
- Guest Relations & Customer Service
- Sales & Upselling
- Team Leadership & Staff Training
- Multitasking & Time Management
- Problem Solving & Conflict Resolution
- Communication & Interpersonal Skills
- Logistics & Operational Efficiency
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Office Assistant
Fogo de Chao
01.2024 - 10.2024
Sales Manager
Fogo de Chao
10.2023 - Current
Server
Fogo de Chao
10.2022 - 04.2024
Crew Member
Dunkin' Donuts
08.2019 - 10.2022
High School Diploma -
Instituto Educacional Imperador
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